Enrollment & Student Support Technician

Mohave Community College; Bullhead City (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Holidays

Job summary

Mohave Community College seeks a forward-thinking Enrollment & Student Services Technician to thrive in a fast-paced, technology-driven setting and to provide responsive, student-focused service. The role emphasizes handling inquiries about admissions, registration, advising pathways, financial aid navigation, and FERPA-compliant records management.

The position requires strong organizational skills, the ability to balance multiple priorities, and effective communication with students and

Qualifications

• Associate's degree required; two years of office experience preferred.
• Strong organizational and communication skills.
• Proficiency with student information systems and technology.

Responsibilities

• Respond to inbound inquiries related to enrollment and student services.
• Document student interactions in designated systems.
• Assist with admissions, onboarding, residency determination, course selection, and registration changes.
• Support cross-functional Enrollment and Records activities and FERPA compliance.
• Handle cash handling and tuition/fees processes.
• Collaborate with Admissions, Advising, Financial Aid, Registrar and other teams.
• Support onboarding, orientation, outreach, and retention activities.

Education

Associate's Degree

Job description

Shape the Student Experience. Embrace What’s Next.

Bring innovation, technology, and a passion for student service to Mohave College.

Mohave College is seeking a forward-thinking Enrollment & Student Services Technician who thrives in a fast-paced, technology-driven environment and understands the importance of making every student interaction count. The ideal candidate is tech-savvy, highly organized, and skilled at managing competing priorities while providing responsive, professional, and student-focused service.

If you’re someone who embraces new ideas, finds smarter ways to get things done, and can confidently balance multiple responsibilities while keeping the student experience at the forefront, we’d love to have you join our team.

What We’ll Love About You

• You think ahead — You anticipate needs, look for opportunities, and are always considering what could work better.
• You embrace innovation — You’re open to new ideas, new technology, and better ways of serving students.
• You’re tech-savvy — You’re comfortable learning and using technology and enjoy finding ways to make it work for you.
• You’re organized and efficient — You know how to prioritize your time, stay on top of details, and keep things moving.
• You’re a skilled multitasker — You can balance competing priorities while maintaining accuracy and providing excellent service.
• You’re adaptable — You can shift gears when priorities change and remain focused in a fast-paced environment.
• You’re solution-oriented — When you encounter a challenge, you look for answers and solutions rather than waiting for someone else to solve it.
• You’re student-focused — You understand that every interaction is an opportunity to help a student feel informed, supported, and valued.
• You’re a clear and confident communicator — You can explain information in a way that is professional, approachable, and easy to understand.
• You take ownership — You follow through, take responsibility for your work, and can be trusted to get the job done.
• You’re a team player — You collaborate, share information, and contribute to a positive and supportive work environment.

What You’ll Love About Us

• We create the future. At Mohave College, curiosity drives everything we do. We inspire innovation, take smart risks, and transform challenges into opportunities for growth. Together, we design new possibilities—learning from both our successes and our setbacks as we shape the future of education and workforce development.

• We engage with passion. We bring energy, purpose, and heart to our work. Whether we’re welcoming new students, collaborating on ideas, or celebrating achievements, we lead with enthusiasm and a sense of fun. Our passion makes a difference—for our students, our colleagues, and our community.

• We build together. Diversity of thought, background, and experience is our greatest strength. We believe every voice matters and that collaboration fuels creativity. By empowering one another and working toward a shared vision, we amplify our collective impact and move the College forward.

• We live with integrity. We communicate openly, invite collaboration, and make decisions transparently. Respect and authenticity guide every interaction, ensuring trust within our teams and across our campuses.

• We care deeply. We care about our students, our colleagues, and our communities. Every action we take is grounded in service and compassion—helping others succeed is at the heart of who we are.

Benefits

• Medical/Dental/Vision/Life Insurance/FSA, HSA see more details here.

• PTO

  • 120 hours per year - Staff
  • 18 hours per year - 9-Month Faculty
  • 35 hours per year - 12-Month Faculty

• Paid Holidays

  • 21 days - Staff
  • 26 days - 9-month Faculty
  • 39 days - 12-Month Faculty
• Sick Leave – 40 hours per year
• ASRS (Arizona State Retirement System)
• Tuition Voucher (to use towards Mohave courses)
• Summer hours - 4-day work week
• Work Life Balance Schedule

Student-Facing Support

• Respond to inbound phone calls, emails, virtual inquiries, and in-person visits related to enrollment and student support services.
• Provide accurate, courteous, and professional assistance regarding admissions, registration, advising pathways, financial aid navigation, early college processes, and veteran-related enrollment support.
• Build rapport with students through respectful, solution-oriented communication.
• Accurately document student interactions in designated systems in accordance with institutional standards.

Enrollment & Records Support

• Assist students with admissions and onboarding processes, residency determination, placement, course selection, and registration changes.
• Support the preparation, processing, and maintenance of student records, forms, and correspondence.
• Handle sensitive student information in compliance with applicable state and federal regulations, including the Family Educational Rights and Privacy Act (FERPA).

Flexible Assignment & Operational Support

• Provide support across enrollment and student support functions, including admissions processing, advising support, early college services, veteran-related enrollment activities, and other student-facing operations as assigned.
• Adjust assignments based on enrollment cycles, service demand, and staffing needs.
• Support onboarding, orientation, outreach, and retention-related activities through follow-up and communication as directed.

Quality, Documentation & Follow-Up

• Process records, reports, and documentation with attention to accuracy and completeness.
• Identify recurring issues or service barriers and elevate concerns to supervisory leadership as appropriate.
• Complete follow-up actions to ensure student inquiries are resolved in a timely manner.
• Maintain productivity, quality, and service standards established by the department.

Collaboration & Professional Practice

• Work collaboratively with Admissions, Advising, Early College, Veteran Services, Financial Aid, Registrar, and Instruction to support coordinated student services.
• Participate in training, cross-training, and continuous improvement activities.
• Provide informal peer support to new staff as assigned.
• Perform other duties of a similar nature or level consistent with the scope of the position.

Cash Handling

• Responsible for accurate cash handling, including receiving funds from student clubs, fundraisers, tuition, and other departmental activities.
• Performs daily cash reconciliation to ensure all transactions are accurately documented, balanced and submitted for review.
• Maintains detailed records and promptly addresses discrepancies to support strong fiscal responsibility.

Minimum Qualifications

• Associate's Degree from an accredited institution
• Two (2) years or more of experience in an office setting
• Any combination of education and experience that results in possession of skills, knowledge and behaviors as outlined in the position's core competencies below.

Preferred Qualifications

• Two (2) or more years of experience in a community college or higher education setting.
• Multilingual/Spanish speaking encouraged to apply.

Core Competencies

• Adaptability: Adapts effectively to change by accepting changes in work processes readily and with an optimistic perspective of the resulting benefits. Does not need too much time to adapt to a new task. Handles new standards and work environments will ease.
• Effective Communications: Clearly and convincingly expresses thoughts, ideas or facts orally and in writing in an open, candid and consistent manner. Responds appropriately to both written and oral directives in a timely manner. Listens to others with the intent to understand and asks clarifying questions.
• Customer Focus: Skillfully serves customer base. Maintains composure during stressful or difficult situations. Demonstrates to the customer that they are being heard and that their feelings about situation are understood. Looks at the organization through the eyes of the client and his needs; makes improvements accordingly.
• Ethics & Integrity: Passes on information consistently and honestly. Treats everybody equally, respectfully and without discrimination. Guards sensitive information. Gains the confidence of employees and customer by respecting the confidentiality and privacy of their concerns and needs.
• Initiative: Does more than is required or expected in the job. Anticipates what needs to be done. Achieves results without needing reminders from others. Takes responsibility for personal development and the realization of objectives. Successfully completes most tasks independently but asks for additional support, as appropriate, when faced with unfamiliar tasks or situations.
• Perseverance: Does not give up when problems arise. Goes on until it becomes clear the goal cannot be achieved. Able to assess when to continue and when to give up on an unattainable goal.
• Reliability & Commitment: Shows commitment, dedication and accountability in one's work, and follows through on all projects, goals, aspects of one's work. Willingly assists team members when necessary. Willingly receives assistance from team members when the situation arises.
• Teamwork: Participates in team activities. Works effectively and cooperatively with others. Provides team members with information when requested or as the need arises. Treats others with respect; encourages and appreciates individual contributions. Can be relied upon to make contributions of value to the team. Recognizes the contributions of others. Keeps team members abreast of individual progress.
• Time Management: Effectively manages one's time and resources to ensure that work is completed efficiently. Prioritizes and identifies more critical and less critical activities and tasks; adjusts priorities as appropriate.