Enrollment & Student Services Advocate

Wayne State University; Detroit (MI); On-site; USD 62,000 - 66,000; Full time

Job summary

Wayne State University is seeking an Enrollment Services Specialist for its Detroit campus to deliver quality customer service across financial aid, registration, admissions, and student accounts. The role involves timely resolution of complex student issues, data recording, and inter-office coordination.

Ideal candidates have a college degree or equivalent experience, proven customer service skills, and the ability to work in a fast-paced environment, including evenings or weekends as needed.

Qualifications

• Graduation from an accredited college or university or an equivalent combination of education and/or experience.
• Two years previous experience in providing customer service, preferably in an educational setting.
• Demonstrated history of superior customer service skills and ability to manage difficult customer situations.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively orally and in writing. Demonstrates active listening skills, and the ability to clarify students' concerns and respond appropriately to sensitive inquiries or complaints
• Experience working with a web-based student information system and experience navigating websites to locate information.
• Excellent customer service skills and ability to manage difficult or emotional customer situations.
• Ability to work effectively in a fast-paced environment, both in person and on the telephone.
• Ability to analyze financial or other quantitative data and communicate the information accurately to customers.
• Ability to review forms for accuracy.

Responsibilities

• Promote and provide quality customer service in multiple areas, including but not limited to financial aid, registration, admissions, and student accounts, via telephone, email, or in-person.
• Resolve complex student issues in a timely and professional manner.
• Identify obstacles to student success and provide feedback to appropriate units.
• Disseminate accurate information concerning students' status and procedures for requesting exceptions to enrollment or financial policies.
• Answer in-person, telephone and email inquiries and act as a liaison between students, parents, and other university offices.
• May be required to work evenings and occasional weekends.
• Accurately record data received and document information and services provided.

Skills

Customer service

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Job description

Wayne State University is seeking an Enrollment Services Specialist for its Detroit campus to deliver quality customer service across financial aid, registration, admissions, and student accounts. The role involves timely resolution of complex student issues, data recording, and inter-office coordination.

Ideal candidates have a college degree or equivalent experience, proven customer service skills, and the ability to work in a fast-paced environment, including evenings or weekends as needed.