Enrollment Specialist

Adams Clinical; United States; On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, & Vision insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Job summary

Adams Clinical in the United States seeks an Enrollment Specialist to bridge candidates to industry-sponsored trials. You will manage outreach, screen scheduling, and maintain data integrity in CRM/SCTM systems across site networks.

Daily collaboration with site enrollment leadership, measurement of pipeline metrics, and a focus on rapid first-screen timing are core to this role. A results-driven mindset and strong communication are essential.

Qualifications

• Excellent verbal and written communication.
• Persistent follow-up to keep candidates engaged.
• Strong organizational skills across multiple studies and sites.
• Sound judgment handling sensitive health information.

Responsibilities

• Work daily outreach queue and identify candidates for outreach by study need.
• Call, text, and respond to inquiries as the primary contact from pre-screening to first screen.
• Re-verify candidates against active study criteria and route to appropriate study/site.
• Book screening visits, confirm appointments, arrange transportation, and troubleshoot attendance.
• Search candidate database for potential qualifiers for new/upcoming studies.
• Build and run outreach campaigns and track responses and screenings.
• Assign/follow up on tasks for enrollment clinicians and coordinators to close items.
• Submit and track medical record requests and ensure records are received.
• Log interactions and outcomes in Salesforce/CRM systems.
• Join weekly enrollment calls with pipeline updates and blockers.
• Report weekly on outreach, conversion, follow-up, and screens generated.

Skills

Exceptional communication

Persistence & follow-up

Organizational skills

Discretion & judgment

CRM proficiency

Microsoft Office

Candidate outreach

Tools

Salesforce

CRIO

Job description

Join Us in Shaping the Future of Clinical Research

Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values-Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration- we create an environment where meaningful work drives meaningful change.

At Adams Clinical, you’ll find:

• A culture of respect, transparency, and continuous improvement
• Opportunities for professional growth and learning
• A team dedicated to improving lives through innovation and integrity

If you’re passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we’d love to have you on our team.

Position Overview

Enrollment Specialists own the earliest stage of our enrollment process - the critical bridge between a potentially eligible candidate and an actual clinical trial participant. Our on-site teams identify the right candidates; Enrollment Specialists move them forward fast and keep them engaged until they reach their first screening visit for an industry-sponsored study (a trial funded by a pharmaceutical or biotech company).

This is not an administrative support position. Enrollment Specialists carry measurable conversion targets, work shoulder-to-shoulder with site enrollment leadership across our network and are a primary driver of whether a newly launched study starts screening in days rather than weeks.

Your performance is tracked through clear, visible dashboards and reviewed regularly with enrollment leadership. You are accountable for:

• Scheduling: meeting your site's monthly targets for scheduling candidates ahead of study screening, by therapeutic area
• Screen generation: meeting your site's monthly target for candidates who reach a screening visit for an industry-sponsored study
• Speed to first screen: averaging a first screening visit within 5 days of a study's launchFollow-up: completing outreach and follow-up tasks within 3 days of their due date
• Data integrity: timely, accurate, and confidential record-keeping in our CRM and clinical trial management system, compliant with company standard operating procedures (SOPs) and regulatory requirements

Key Responsibilities

• Work your daily outreach queue: review newly identified, potentially eligible candidates and prioritize outreach by study need and candidate fit
• Call, text, and respond to inbound inquiries from prospective candidates — you are their primary point of contact from initial pre-screening through their first screening visit
• Re-verify candidates against active study criteria and route them to the right study and site
• Book screening visits, confirm appointments, arrange transportation, and proactively troubleshoot anything that would keep a candidate from showing up
• Search our candidate database to identify people who may qualify for new and upcoming studies
• Build and run outreach campaigns to re-engage candidates already in our database, tracking outreach, responses, and resulting screening visits
• Assign and follow up on tasks for enrollment clinicians and coordinators; chase open items to closure rather than handing them off
• Submit and track medical record requests, following up with providers and candidates until records are in hand
• Log every interaction, task, and outcome in Salesforce
• Join weekly enrollment calls; come prepared with pipeline status, blockers, and what you need from the sites
• Report on your own numbers weekly — outreach volume, conversion, follow-up timeliness, and screens generated

This role is highly collaborative and deeply site-facing. Expect daily interaction with site enrollment leadership and the coordination teams that support day-to-day site operations.

• Serve as the central connective point between site enrollment teams and the broader candidate pipeline
• Provide targeted support to sites working to close gaps against weekly and monthly screening goals
• Surface pipeline risks, bottlenecks, and database opportunities to enrollment leadership in real time
• Support training and readiness as new studies, therapeutic areas, and sites come online

Qualifications

• Exceptional verbal and written communication, with real skill at building rapport and trust quickly by phone and text
• Persistence and drive — you follow up, and you do not let a promising candidate go cold
• Comfort being measured: this role has clear, visible targets and you will own your numbers
• Strong organizational and prioritization skills across many studies, sites, and candidates at once
• Sound judgment and discretion handling sensitive health information
• Proficiency with Microsoft Office and comfort learning CRM/clinical trial management platforms (e.g., Salesforce, CRIO)
• Prior clinical research, healthcare, patient navigation, or high-touch customer-facing experience preferred

Pay: $37-62K salary commensurate with experience

Benefits

• 401(k) matching
• Medical, Dental, & Vision insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.

In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the required timeframe. Adams Clinical participates in E-Verify to confirm employment eligibility.