Enrollment Specialist

Adams Clinical, Inc.; United States; On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Job summary

Adams Clinical, Inc. is seeking Enrollment Specialists to own the earliest stage of the enrollment process at our on-site teams across the network. You will identify potential candidates, engage them, and move them toward screening with industry-sponsored studies.

The role emphasizes meeting monthly scheduling and screening targets, fast follow-up, precise data entry, and close collaboration with site leadership. Strong communication and CRM experience are essential.

Qualifications

• Excellent verbal and written communication with quick rapport-building
• Persistence and drive; follow up until completion
• Comfort with clear targets and owning numbers
• Strong organizational skills across many studies, sites, and candidates
• Ability to handle sensitive health information with discretion
• Proficiency with CRM/clinical trial platforms like Salesforce and CRIO
• Prior clinical research, healthcare, patient navigation, or high-touch customer-facing experience preferred

Responsibilities

• Manage daily outreach queue and prioritize candidates by study need
• Call, text, and respond to inquiries as primary contact through first screening
• Re-verify candidates against active study criteria and route to right study/site
• Book screenings, confirm appointments, arrange transportation, troubleshoot attendance
• Search database to identify qualifying candidates for new/upcoming studies
• Build and run outreach campaigns; track outreach, responses, screenings
• Assign and follow up on tasks for enrollment clinicians and coordinators
• Submit and track medical record requests; follow up with providers and candidates
• Log all interactions and outcomes in Salesforce
• Join weekly enrollment calls; report pipeline status and blockers
• Report on numbers weekly: outreach volume, conversion, follow-up timeliness
• Serve as central connect between site enrollment teams and candidate pipeline
• Provide targeted site support to close weekly/monthly screening gaps
• Surface pipeline risks to enrollment leadership in real time
• Support training as new studies/sites come online

Skills

Communication skills

Follow-up and persistence

Target-driven

Organizational skills

Discretion handling health information

CRM / trial systems

Healthcare / clinical research exp.

Tools

Salesforce

CRIO

Microsoft Office

Job description

Join Us in Shaping the Future of Clinical Research

Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values— Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration —we create an environment where meaningful work drives meaningful change.

At Adams Clinical, you’ll find:

• A culture of respect, transparency, and continuous improvement
• Opportunities for professional growth and learning
• A team dedicated to improving lives through innovation and integrity

If you’re passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we’d love to have you on our team.

Position Overview

Enrollment Specialists own the earliest stage of our enrollment process — the critical bridge between a potentially eligible candidate and an actual clinical trial participant. Our on-site teams identify the right candidates; Enrollment Specialists move them forward fast and keep them engaged until they reach their first screening visit for an industry-sponsored study (a trial funded by a pharmaceutical or biotech company).

This is not an administrative support position. Enrollment Specialists carry measurable conversion targets, work shoulder-to-shoulder with site enrollment leadership across our network and are a primary driver of whether a newly launched study starts screening in days rather than weeks.

Your performance is tracked through clear, visible dashboards and reviewed regularly with enrollment leadership. You are accountable for:

• Scheduling : meeting your site's monthly targets for scheduling candidates ahead of study screening, by therapeutic area
• Screen generation : meeting your site's monthly target for candidates who reach a screening visit for an industry-sponsored study
• Speed to first screen : averaging a first screening visit within 5 days of a study's launch
• Follow-up : completing outreach and follow-up tasks within 3 days of their due date
• Data integrity : timely, accurate, and confidential record-keeping in our CRM and clinical trial management system, compliant with company standard operating procedures (SOPs) and regulatory requirements

Key Responsibilities

• Work your daily outreach queue: review newly identified, potentially eligible candidates and prioritize outreach by study need and candidate fit
• Call, text, and respond to inbound inquiries from prospective candidates — you are their primary point of contact from initial pre-screening through their first screening visit
• Re-verify candidates against active study criteria and route them to the right study and site
• Book screening visits, confirm appointments, arrange transportation, and proactively troubleshoot anything that would keep a candidate from showing up
• Search our candidate database to identify people who may qualify for new and upcoming studies
• Build and run outreach campaigns to re-engage candidates already in our database, tracking outreach, responses, and resulting screening visits
• Assign and follow up on tasks for enrollment clinicians and coordinators; chase open items to closure rather than handing them off
• Submit and track medical record requests, following up with providers and candidates until records are in hand
• Log every interaction, task, and outcome in Salesforce
• Join weekly enrollment calls; come prepared with pipeline status, blockers, and what you need from the sites
• Report on your own numbers weekly — outreach volume, conversion, follow-up timeliness, and screens generated

This role is highly collaborative and deeply site-facing. Expect daily interaction with site enrollment leadership and the coordination teams that support day-to-day site operations.

• Serve as the central connective point between site enrollment teams and the broader candidate pipeline
• Provide targeted support to sites working to close gaps against weekly and monthly screening goals
• Surface pipeline risks, bottlenecks, and database opportunities to enrollment leadership in real time
• Support training and readiness as new studies, therapeutic areas, and sites come online

Qualifications

• Exceptional verbal and written communication, with real skill at building rapport and trust quickly by phone and text
• Persistence and drive — you follow up, and you do not let a promising candidate go cold
• Comfort being measured: this role has clear, visible targets and you will own your numbers
• Strong organizational and prioritization skills across many studies, sites, and candidates at once
• Sound judgment and discretion handling sensitive health information\
• Proficiency with Microsoft Office and comfort learning CRM/clinical trial management platforms (e.g., Salesforce, CRIO)
• Prior clinical research, healthcare, patient navigation, or high-touch customer-facing experience preferred

Pay: $ 37-62K salary commensurate with experience

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.

In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the requiredtimeframe. Adams Clinicalparticipatesin E-Verify to confirm employment eligibility.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Adams Clinical’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.