Enrollment Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

Virginia Community College System is seeking an Enrollment Specialist to provide information on admissions, registration, domicile, and financial aid. The role involves responding to student inquiries, managing records, and guiding students through processes with patience and accuracy.

The position requires experience in registrar services, familiarity with PeopleSoft or similar SIS, and strong communication skills.

Qualifications

• Experience in a college/university registrar setting or Admissions environment.
• Proficiency with PeopleSoft Student Administration System or similar SIS.
• Strong communication and customer service skills; ability to explain policies clearly.
• Experience with Microsoft Office and document scanning/retrieval tasks.
• Ability to work under pressure, meet deadlines, and handle confidential information.

Responsibilities

• Provide information to students on admissions, registration, and related policies.
• Respond to inquiries about applications, domicile, registration, transcripts, and graduation.
• Scan documents and retrieve student records using PeopleSoft and imaging software.
• Maintain accurate records and support enrollment verifications.
• Refer students to appropriate departments and assist with referrals as needed.

Skills

Customer service

PeopleSoft

Microsoft Office

Oral and written communication

Records management

Problem solving

Tools

PeopleSoft

Imaging software

Job description

Working Title Enrollment Specialist Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 28000701 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Prince William - 153 Hiring Range $55,000/yr Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Work Schedule

Monday 10:30-7:00- Tuesday-Friday 8:30am-5:00 pm, some Saturday’s and late nights as needed.

General Description

Sensitive Position No Job Description

The Enrollment Specialist will provide generic information to students on a variety of student service programs, activities, and procedures regarding admissions, placement testing, domicile, payment, financial aid, registration, and student activities.

Duties And Tasks

• Provides information to students on student services, admission and registration, policies and procedures.
• Respond to inquiries regarding the status of applications, domicile, registration, transcripts, graduation, etc.
• Scan documents and retrieve information regarding student records using PeopleSoft and Image Now.
• Records and Information Management
• Enrollment Verifications and Transcript Acknowledgement
• Assists student with referrals to other departments as needed.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSAs:

• Ability to work under pressure and meet deadlines.
• Ability to establish goals and priorities and make decisions based on program and institutional policies.
• Knowledge with People Soft Student Administration System or other student information system or flexibility and willingness to learn new systems.
• Ability to communicate effectively, orally and in writing.
• Strong customer service skills.
• Knowledge of PC software applications
• Ability to interpret and explain academic and administrative policies and procedures.

Minimum Qualifications

• Experience working in a college or university Registrar’s office.
• Experience with computer software applications such as Microsoft Office.

Additional Considerations

• Experience at a community college or university.
• Experience handling domicile decisions and appeals.
• Experience using PeopleSoft student information system and imaging software.
• Fluency in a foreign language commonly spoken in the Northern Virginia area.

Operation of a State Vehicle

No Supervises Employees No Required Travel

N/A

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in the need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/