Customer Care Specialist

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx

Dental, Vision, Life Insurance

401k

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Holiday Discounts

Job summary

Brown & Brown, Inc. seeks a Customer Care Specialist to join a growing team. You will handle outbound calling tasks, processing reminders and lapse letters, and reviewing retention data to improve customer outcomes.

The role emphasizes compliance with insurance practices and timely communications. Candidates typically have a high school diploma, 2+ years in customer service or sales, and PC software proficiency. Willingness to obtain an Illinois license within 90 days is required.

Qualifications

• Minimum education: high school diploma or GED.
• 2+ years in customer service and/or sales, preferably insurance.
• Proficient PC skills and ability to learn new software.

Responsibilities

• Mail reminder and lapse letters from the system.
• Meet at least 50 outbound calls per day.
• Review retention reports daily to track numbers and focus areas.
• Handle tasks for assigned unpaid accounts.
• Assist on payment line to ensure timely calls from members.
• Address credit card expiring tasks and EFT failures.
• Acquire and maintain knowledge of Affinity life and health plans offered.
• Self-motivated to meet goals and keep bills and premiums on the books.

Skills

High school diploma or GED

2+ years customer service

PC skills

Insurance license readiness (Illinois)

Education

High school diploma or GED

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Customer Care Specialist to join our growing team.

How You Will Contribute:

• Mailing out reminder and lapse letters in timely from the system.
• Consistently meet expectations of at least 50 outbound calls per day.
• Review retention reports daily to see where numbers are and where focus needs to be.
• Work through assigned tasks of unpaid accounts.
• Assist on payment line to ensure these calls are taken timely for members that are ready to pay.
• Work all credit card expiring tasks as well as EFT failed accounts.
• Acquire and maintain knowledge of Affinity life and health plans offered.
• Self-motivated to meet goals and keep bill count and premium on the books.

Skills & Experience to be Successful:

• Minimum of a high school diploma or general education degree (GED).
• 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
• Proficient PC skills and ability to learn new software programs.
• Active Illinois insurance license or the ability to become licensed within 90 days of hire.

Pay Range 17.50/hr. plus commission, merit eligible. - 17.50/hr. plus commission, merit eligible. Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater "WE"-never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.