Enrollment Specialist

Brown & Brown; Kentucky; On-site; USD 25,000 - 28,000; Full time

Job summary

Brown & Brown is seeking an Enrollment Specialist to support and enhance customer satisfaction by processing life insurance applications accurately and efficiently. The role requires attention to detail, data verification, and collaboration with internal teams to ensure a seamless enrollment experience.

You will review and process new applications, resolve data issues, and ensure compliance with enrollment policies while maintaining timely SLAs in a fast-paced environment.

Qualifications

• Strong attention to detail with a focus on accuracy and timeliness.
• Excellent written and verbal communication.
• Experience with Microsoft Excel and CRM/databases is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Process insurance applications accurately and efficiently.
• Review applications for completeness and request missing information.
• Verify customer data using internal systems and direct communication.
• Assess applications against underwriting requirements.
• Enter key application data into multiple systems.
• Collaborate with internal teams to ensure compliance with enrollment policies.

Skills

Attention to detail

Interpersonal skills

Communication skills

Time management

Customer service

Tools

Microsoft Excel

CRM systems

Database management

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.The Enrollment Specialist plays a critical role in supporting and enhancing customer satisfaction by ensuring the efficient processing of applications for life insurance products. This role requires strong attention to detail, a commitment to accuracy, and the ability to work effectively within tight service-level agreements (SLAs).The ideal candidate will be responsible for reviewing and processing new applications while collaborating with internal teams to ensure a seamless enrollment experience.How You'll Contribute:Process insurance applications accurately and efficiently.Review applications for completeness, identifying and requesting any missing information.Verify customer data using internal systems and/or direct customer communication.Assess applications to determine if they meet basic underwriting requirements.Ensure accuracy of data files and resolve inconsistencies in submitted information.Prepare and send correspondence related to member insurance notices and policy requests.Issue insurance coverage materials upon successful application processing.Accurately enter key application data into multiple systems.Collaborate with internal teams to ensure compliance with enrollment policies and procedures.Skills to be Successful:Strong proficiency in Microsoft Office, especially Excel.Experience with CRM systems and database management (preferred).Excellent attention to detail with a strong focus on accuracy and timeliness.Exceptional interpersonal and customer service skills.Ability to work in a fast-paced and evolving environment.Strong written and verbal communication skills.Effective time management and organizational abilities.Pay Range$18.00 - $20.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.