Enrollment Specialist

Symple Lending; Irvine (CA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision & dental insurance

Paid time off

Growth opportunities

Collaborative environment

Zusammenfassung

Symple Lending, Inc. is seeking an Enrollment Specialist in Irvine, CA to support daily operations and ensure timely processing of applications.

You will handle inquiries via Slack and phone, assist with file conversion and document delivery, and coordinate with IT and sales teams to resolve issues while maintaining accurate case records. Bilingual English/Spanish is preferred. This role offers a collaborative, growth-oriented environment with competitive compensation.

Qualifikationen

• Customer service experience with chat and phone support.
• Experience supporting a sales team in a fast-paced environment.
• Strong troubleshooting skills for technical issues.
• Experience in the debt settlement industry.
• Bilingual English/Spanish preferred to support our diverse team and client base.
• Excellent verbal and written communication.
• Ability to multitask and stay organized under pressure.
• Proficient with Salesforce, Slack and CRM tools.

Aufgaben

• Monitor and respond to inquiries via Slack to address sales issues.
• Assist with converting files and ensure document delivery with clients via phone, SMS, and email.
• Provide customer service via chat and phone to resolve problems.
• Coordinate with IT and departments to troubleshoot issues.
• Maintain accurate records of support requests and resolutions.
• Collaborate with sales agents to identify issues and suggest improvements.
• Ensure all requests are handled professionally and promptly.

Kenntnisse

Customer service

Sales support

Troubleshooting

Debt settlement

Bilingual EN/ES

Tools

Salesforce

Slack

CRM systems

Jobbeschreibung

Symple Lending, an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.

As an Enrollment Specialist, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications.

What You’ll Be Doing:

• Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team
• Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication
• Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems
• Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently
• Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up
• Collaborate with sales agents to identify recurring issues and recommend process improvements
• Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.

What You’ll Bring:

• Proven experience in a customer service role, with a focus on chat and phone support
• Experience supporting a sales team, preferably in a fast-paced environment
• Strong troubleshooting skills and the ability to resolve technical issues effectively
• Experience in the debt settlement industry
• Bilingual (English and Spanish) preferred to support our diverse team and client base
• Excellent communication skills (verbal and written)
• Ability to multitask, prioritize, and stay organized in a high-pressure environment
• Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.

Why Work for Symple Lending:

• Competitive Salary
• Professional growth
• Health insurance
• Vision & dental insurance
• Paid time off
• A collaborative and innovative work environment.
• Opportunities for professional growth and development