Enrollment Specialist

Alvin Community College; Alvin (TX); On-site; USD 29,000 - 35,000; Full time

Job summary

Alvin Community College is seeking a Full-Time Enrollment Specialist to serve as a primary resource for prospective and current students, guiding them through admissions, enrollment, and registration processes. The role emphasizes responsive customer service and a welcoming, student-centered experience at the Welcome Center.

Responsibilities include handling admissions documentation, residency determinations, and referrals to advising and career services, while ensuring FERPA compliance and

Qualifications

• High school diploma or equivalent required.
• At least six (6) months of office experience in a fast-paced, customer-focused environment.
• Bi-lingual English/Spanish required.

Responsibilities

• Serve as the first point of contact for Welcome Center visitors, calls, and live chat.
• Assist students with admissions, enrollment, registration, applications, program changes, and general College information.
• Review and process admissions documents, residency classifications, and student record holds.
• Assess student needs and refer to advising, career services, counseling, and other campus resources.
• Maintain compliance with residency regulations, tuition exemptions, THECB policies, and FERPA requirements.
• Support Welcome Center operations, including office supplies and administrative tasks.

Skills

Customer service

Communication

Organizational skills

Problem solving

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Ellucian Colleague

Microsoft Office Suite

Job description

SUMMARY

Minimum Salary $32,068.45
Salary offer commensurate with education and related experience.

APPLICATION STATUS

Your application status will be updated throughout the review process. If your application is still in progress, your application has not been reviewed by the hiring department Should a review of your application result in the intent to pursue your candidacy, you will be contacted by phone or email for an interview.

Position Summary

This is a Full-Time position serving as a primary resource for prospective and current students, providing essential admissions, enrollment, and registration support. The Enrollment Specialist delivers responsive customer service, guides students through enrollment processes, and helps create a welcoming, student-centered experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as the first point of contact for Welcome Center visitors, incoming calls, and Recruitment and Admissions live chat. Assists students with admissions, enrollment, registration, applications, program changes, and general College information. Reviews and processes admissions documentation, residency classifications, and student record holds. Assesses student needs and provides referrals to advising, career services, counseling, and other campus resources. Maintains compliance with applicable residency regulations, tuition exemptions, THECB policies, and FERPA requirements. Supports Welcome Center operations, including office supplies and administrative tasks. Performs other duties as assigned.

REQUIRED QUALIFICATIONS

High school diploma or equivalent. At least six (6) months office experience in a high-energy, customer focused environment. Bi-lingual English/Spanish.

PREFERRED QUALIFICATIONS

One (1) year of experience in Student Services. Associate degree or higher. Experience with Ellucian Colleague. Experience with Microsoft Office Suite.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong customer service, communication, organizational, and problem-solving skills with attention to detail and accuracy. Ability to assist multiple students, manage competing priorities, and exercise sound judgment in a fast-paced environment. Proficiency with computers and general office procedures. Flexibility to work extended hours and scheduled late shifts during peak enrollment periods. Ability to use AI tools responsibly and in accordance with institutional guidelines.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed and is not a complete list of all duties, responsibilities, or qualifications required for the position. A full job description will be provided to candidates selected for an interview. Alvin College is an equal opportunity institution and does not discriminate against anyone based on race, color, national origin, religion, age, disability, sex, or any other basis prohibited by law. Working knowledge of artificial intelligence (AI) tools and the ability to use them responsibly, ethically, and in compliance with organizational guidelines.

DOCUMENTATION REQUIREMENT

Requires the provision of official transcripts and/or certifications within (30) days of hire. Applicants with academic credentials from non-U.S. accredited institutions are required to have their coursework evaluated in terms of U.S. "equivalency." Please refer to the NACES® website for further information.

TRAVEL

May require travel to our main campus in Alvin and/or to various offsite locations, including local high schools in Alvin, Danbury, Manvel and Pearland and to Texas Department of Criminal Justice facilities in Richmond, Rosharon or Lake Jackson.

CRIMINAL CHECK

This position requires a criminal history and/or motor vehicle records check.