Enrollment Servies Specialist

Georgia State University; Atlanta (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Job summary

Georgia State University is hiring an Enrollment Services Specialist for the Office of the Registrar at the Atlanta Campus. You will provide cross-functional enrollment services, including admissions, registration, and academic records, in a high-volume call center environment.

The role requires a Bachelor's degree with two years of related experience or equivalent education, plus strong communication, organization, and FERPA knowledge.

Qualifications

• Bachelor's degree and two years of related experience, or a combination of education and related experience.
• Knowledge of Call Center environment is preferred.
• Working knowledge of Banner and Banner Workflow.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Experience with FERPA and laws governing financial aid.
• Minimum two years’ experience in an enrollment services environment or unit (admissions, registrar, student accounts, academic records, financial aid).

Responsibilities

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
• Demonstrate understanding of admissions processes, student advisement, financial aid, and university setting.
• Answer questions regarding all aspects of enrollment, including on-campus and online course enrollment.
• Assist completing enrollment and academic processes through graduation.
• Analyze student accounts and records, update records, counsel, and resolve Tier 1 issues with minimal supervision.
• Deliver excellent customer service in a high-volume enrollment center and support outreach, CRM tickets, and orientations.

Skills

Customer service

Oral and written communication

Organizational skills

Interpersonal skills

Multi-tasking

Attention to detail

Collaboration

Call Center experience

Education

Bachelor's degree

Tools

Banner

Banner Workflow

Job description

Job Description

Description

Description:

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar,Enrollment & RegistrationServices[Call Center], theprimary responsibilityoftheEnrollment Services Specialistpositionis toprovide cross-functional services in the area of enrollment services toincludeadmissions, registration, academic records and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation.Provide assistancewith completing necessary processes and refer toappropriate resourcesoncampusas necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
• Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.
• Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on- campus and online course enrollment.
• Provide assistance completing necessary enrollment and academic processes through graduation .
• Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance.
• Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications

Qualifications :

Minimum Requirements:

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements:

Preference will be given to candidates demonstrating a knowledge of Call Center environment.

• Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.
• Must have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Experience with FERPA and laws governing financial aid .
• Minimum two years’ experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.)

Department : Office of Registrar

Location

Atlanta Campus

Shift : M-F 8:30 a.m. - 5:15 p.m.

Salary : $43,100

Pay Grade : 16

FLSA Status : Non-Exempt

Job Type : Full Time (Benefits Eligible)

Job Posting

08/18/26, 7:32:15 PM

Closing Date : 09/02/26, 3:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.