Enrollment Services Specialist - Frontline & Records

Long Island University; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Long Island University is seeking an Enrollment Services Clerk to support day-to-day operations across the registrar, bursar, financial aid and registration functions. This role focuses on accurate record-keeping, responsive customer service, and collaboration with LIU offices to ensure smooth enrollment processes.

The ideal candidate will demonstrate strong communication, reliability, and the ability to work independently in a fast-paced environment, including flexible hours and occasional

Qualifications

• Excellent oral and written communication skills.
• Reliability and ability to work independently.
• High energy and enthusiasm to work with students.
• Interpersonal communication and teamwork.
• Sensitivity to a diverse student body.
• Proficient computer skills and literacy.

Responsibilities

• Assist with preparation and submission of reports.
• Assist with collection and processing of FERPA documents.
• Maintain records of enrollment, withdrawal, biographic forms and appeal forms.
• Process transcript orders and maintain transcript records.
• Provide front line customer service for transcript orders, bill pay and enrollment transactions.
• Answer questions and interpret instructions and procedures.
• Maintain inventory and prepare purchase requests for stock/equipment.
• Support Enrollment Services phone queue and assist students and families.
• Coordinate with campus peers to ensure a unified LIU student experience.
• Other duties as assigned by Senior Associate Director/Team Lead.

Skills

Oral & written communication

Reliability

High energy

Interpersonal skills

Team attitude

Diversity sensitivity

Computer literacy

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Long Island University is seeking an Enrollment Services Clerk to support day-to-day operations across the registrar, bursar, financial aid and registration functions. This role focuses on accurate record-keeping, responsive customer service, and collaboration with LIU offices to ensure smooth enrollment processes.

The ideal candidate will demonstrate strong communication, reliability, and the ability to work independently in a fast-paced environment, including flexible hours and occasional