Enrollment Services Director I - CA

CPY001 Park University; California; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Tuition-paid undergraduate classes

Job summary

Park University seeks an Enrollment Services Director I to oversee on-site enrollment, academic operations, and campus facilities. The role serves as the campus’s on-site representative, driving enrollment initiatives and local outreach throughout the enrollment lifecycle.

The position entails managing administrative operations, coordinating with admissions and marketing teams, and achieving regular recruitment targets for both online and campus-based programs.

Qualifications

• Bachelor’s degree in appropriate field required.
• Excellent oral and written communication skills.
• Exceptional customer service skills.
• Must be able to work with a diverse student and faculty population.
• Strong computer skills, proficiency with MS Office product suite.
• Ability to quickly learn new computer software programs.

Responsibilities

• Oversee daily administrative operations of the site, including logistics, records, and reporting.
• Maintain computer labs and classrooms; ensure records are scanned, filed, and monthly reports submitted.
• Serve as on-site resource for instructors for facility and equipment needs.
• Engage with online and hybrid students at the campus center, providing localized outreach and relationship management.
• Meet recruitment goals monthly, quarterly, and annually to enroll students.
• Coordinate with admissions, marketing, and enrollment teams to recruit online students regionally.

Skills

Communication skills

Customer service

MS Office

Detail oriented

Multi-tasking

Education

Bachelor's degree

Tools

MS Office Suite

Job description

The Enrollment Services Director I oversees enrollment, academic, and all other operational aspects of a specific campus location(s). This position serves as the University’s on-site representative responsible for identifying and engaging the installation in enrollment and community outreach initiatives.

Position Accountabilities

Responsible for the daily administrative operations of the site, including logistical aspects, record-keeping and reporting. Maintain computer labs and classrooms. Ensure administrative records are properly scanned, filed and submit monthly reports as required. Serve as the on-site resource for instructors concerning facility and equipment needs. Serve as a key on-site connector for online and hybrid students affiliated with their campus center, providing localized outreach, guidance, and relationship management throughout the enrollment lifecycle. Meet monthly, quarterly, and annual recruitment goals in order to enroll students. Execute proactive and intentional notifications to students to complete necessary financial aid, registration and confirmation, active-duty military and Veteran’s benefits when applicable, and associated processes to ensure successful enrollment. Collaborate with Parkville admissions, marketing, and enrollment teams to support the recruitment of online students by promoting Park University’s online programs to local military, corporate, and community partners tied to the region. Execute targeted outreach and follow-up strategies to cultivate online prospects, including virtual information sessions, one-to-one consultations, and coordinated communications aligned with Park’s broader enrollment strategy. Support the conversion of online inquiries and applicants by reinforcing program fit, degree pathways, military and employer benefits, and available student support services. Act as a steward for online students connected to the Campus Center by facilitating smooth handoffs between enrollment, academic advising, and student support functions to promote persistence and retention. Provide feedback to University leadership on regional demand, barriers, and opportunities related to online student recruitment and engagement to inform Park’s overall online enrollment strategy. Collaborate with the Education Services Officer (ESO) or Building Landlord to ensure adherence to installation policies and procedures. Build partnerships with local organizations to support enrollment growth. Assist with new student recruitment efforts. Coordinate with University Relations and Development for site specific advertising and degree program marketing initiatives. Responsible for the overarching A2E local strategy to foster quality enrollment growth by developing strategic pathways with partnering organizations. Develop both term and one-year course schedules in conjunction with Academic Affairs. Manage classroom assignments. Work closely with the Regional Academic Director where assigned. Meet term and year retention goals for your specific profile of students. Execute regularly scheduled check-ins for each student during progress to degree. Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction by utilizing risk alerts and contacting students in a timely manner. Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and more. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow-up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, Academic Advising and more.

Position Requirements

Bachelor’s degree in appropriate field required. Minimum 2 years of experience preferred in operations and management. Prefer at least 1 year of that experience in higher education. Excellent oral and written communication skills. Exceptional customer service skills. Must be able to work with a diverse student and faculty population. Strong computer skills, proficiency with MS Office product suite. Ability to quickly learn new computer software programs. Sufficient knowledge of computer hardware. Detail oriented, organized and ability to multi-task.

Physical Requirements

Must be able to navigate Campus Center locations which may require walking and climbing stairs. Standing, lifting, carrying and basic use hand tools. Visual acuity and ability to hear and communicate.

Founded in 1875, Park University is a private, liberal arts university. Park’s flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.

• We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents.
• Park University provides a competitive compensation and benefits package including health and life insurance, retirement plan, generous paid time off, and paid undergraduate tuition for employees and dependents.

Park University, founded in 1875 in Parkville, Missouri, is a four-year, private, non-profit, liberal arts institution of higher learning. We provide a comprehensive selection of undergraduate and graduate degree programs in the colleges of Education and Health Professions, Liberal Arts and Sciences, and Management. The flagship Parkville, Missouri campus offers a range of academic programs, international culture, athletics and a traditional university experience. We serve over 6,500 students nationally each semester, with students enrolled at our main campus, our Gilbert, Arizona campus or at more than 21 other military and non-military campuses located in 16 states. Park University provides a competitive compensation and benefits package including health and life insurance, retirement plan, generous paid time off, and paid undergraduate tuition for employees and dependents.