Enrollment Services Director I - CA

Park University; California; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Retirement plan

Tuition-paid undergraduate classes for

employees and dependents

Job summary

Park University seeks an Enrollment Services Director I to oversee enrollment operations at a campus location, serving as the on-site representative for enrollment and community outreach initiatives. The role collaborates with admissions, marketing, and academic affairs to meet recruitment goals and support online and hybrid students.

The position requires a Bachelor's degree and strong customer service, communication, and computer skills, with a focus on process improvement and stakeholder

Qualifications

• Bachelor’s degree in an appropriate field required.
• Minimum 2 years of experience in operations and management preferred.
• Prefer at least 1 year in higher education.
• Excellent oral and written communication skills.
• Exceptional customer service skills.
• Must be able to work with a diverse student and faculty population.
• Strong computer skills, MS Office proficiency.
• Ability to quickly learn new computer software programs.
• Detail oriented, organized and multi-tasking capability.

Responsibilities

• Oversee daily administrative operations at the site.
• Maintain computer labs and classrooms.
• Serve as the on-site enrollment representative and connect online/hybrid students to campus resources.
• Meet monthly, quarterly and annual recruitment goals.
• Collaborate with Admissions, Marketing and Enrollment teams for online student recruitment.
• Support conversion of online inquiries and applicants, emphasizing program fit and available support services.
• Coordinate with university relations and development for on-site advertising and degree programs.

Skills

Excellent oral and written communicat

Diversity-friendly environment

MS Office proficiency

Learn new software quickly

Detail oriented

Strong customer service

Education

Bachelor’s degree in an appropriate field

Tools

MS Office Suite

Job description

The Enrollment Services Director I oversees enrollment, academic, and all other operational aspects of a specific campus location(s). This position serves as the University’s on-site representative responsible for identifying and engaging the installation in enrollment and community outreach initiatives.Position AccountabilitiesResponsible for the daily administrative operations of the site, including logistical aspects, record- keeping and reporting. Maintain computer labs and classrooms. Ensure administrative records are properly scanned, filed and submit monthly reports as required . Serve as the on-site resource for instructors concerning facility and equipment needs. Serve as a key on-site connector for online and hybrid students affiliated with their campus center , providing localized outreach, guidance, and relationship management throughout the enrollment lifecycle.Meet monthly, quarterly, and annual recruitment goals in order to enroll students. Execute proactive and intentional notifications to students to complete necessary financial aid, registration and confirmation, active-duty military and Veteran’s benefits when applicable, and associated processes to ensure successful enrollment.Collaborate with Parkville admissions, marketing, and enrollment teams to support the recruitment of online students by promoting Park University’s online programs to local military, corporate, and community partners tied to the region.Execute targeted outreach and follow-up strategies to cultivate online prospects, including virtual information sessions, one-to-one consultations, and coordinated communications aligned with Park’s broader enrollment strategy.Support the conversion of online inquiries and applicants by reinforcing program fit, degree pathways, military and employer benefits, and available student support services.Act as a steward for online students connected to the Campus Center by facilitating smooth handoffs between enrollment, academic advising, and student support functions to promote persistence and retention.Provide feedback to University leadership on regional demand, barriers, and opportunities related to online student recruitment and engagement to inform Park’s overall online enrollment strategy.C o lla b o rate with the Ed u cation S e rvices O fficer ( ES O ) or B u il d i n g L a nd l o r d to en s u re a dh e r e n ce to installati o n p o licies and p r o ced u res . B u il d part n ers h i p s with l o cal or g a n izati on s t o s u pport e n r o ll m e n t g rowt h . Assist with n e w s t ud e n t recr u it m e n t efforts. Co o r d i nate with University Relations and Development for site s p ecific ad v e rtisi n g and d egree p r o g ram mar k eting i n itiat iv es. Responsible for the overarching A2E local strategy to foster quality enrollment growth by developing strategic pathways with partnering organizations .D e velop b o t h term and one - y ear c o u rse s ch ed u les in conjunction with Academic Affairs . Ma nag e c l assr o o m assig nm ents . Work closely with t h e Regional Aca d e m ic Direct o r w h er e assig n e d .Meet term and year retention goals for your specific profile of students. Execute regularly scheduled check-ins for each student during progress to degree. Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction by utilizing risk alerts and contacting students in a timely manner .Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and more. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow - up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, Academic Advising and more.Position Requirements:Bachelor’s d e gr e e in a p pr o p riate field required .M ini m u m 2 y ears of e x peri e n ce preferred i n op e rati o ns an d m anage m ent . P r ef e r at least 1 y ear of t h at e xp e ri e n ce in h i gh e r e ducati o n.E x celle n t o ral a n d written comm un icati o n s k ills.E x ce p ti on al cust o m er ser v ice s k ills . M u st b e a b le to work with a d i v e rse st ud e n t a n d fac u lty p op u lati o n.Strong c o m pu ter s k ills, proficie n cy with M S Office pr o d u ct s u ite. A b ility t o qu ic k ly learn n e w c o m pu ter s o f t ware progr a m s . S u fficient k nowled g e o f c o m pu ter h ardwar e .Detail o rie n ted, or g a n ized a n d a b ility to m u l t i-tas k .Physical RequirementsMust be able to navigate Campus Center locations which may require walking and climbing stairs.Standing, lifting, carrying and basic use hand tools.Visual acuity and ability to hear and communicate.Founded in 1875, Park University is a private, liberal arts university. Park’s flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.Qualified applicants must upload a resume and cover letter that includes salary requirements.