Enrollment Services Counselor — Phone Support

The Ohio State University; Columbus (OH); Presencial; USD 27.000 - 28.000; Jornada completa

Descripción de la vacante

The Ohio State University Buckeye Link Counselor assists students and families by handling inquiries via phone, email, and in person, offering holistic counseling and solutions to navigate university services. The role emphasizes empathy, clear communication, and problem solving in a fast-paced, student-centered environment.

Two openings exist; the position is regular, with a 40-hour work week, First Shift, located in Student Academic Services.

Formación

• Bachelor's degree or equivalent combination of education/experience.
• Two years of relevant experience with minimum of one year in customer service and/or call center environment.

Responsabilidades

• Providing excellent service to students and families mainly through the phone in addition to email and in-person interactions by holistically counseling students with a goal of first contact resolution.
• Communicating professionally with their audience.
• Advocating and removing barriers to student success within a large complex university setting.
• Demonstrating university and organizational values in all interactions.

Conocimientos

Customer service

Communication

Empathy

Problem solving

Educación

Bachelor's degree or equivalent

Descripción del empleo

The Ohio State University Buckeye Link Counselor assists students and families by handling inquiries via phone, email, and in person, offering holistic counseling and solutions to navigate university services. The role emphasizes empathy, clear communication, and problem solving in a fast-paced, student-centered environment.

Two openings exist; the position is regular, with a 40-hour work week, First Shift, located in Student Academic Services.