Coordinator, Texas One Stop for Enrollment Services

University of Texas at Austin; Austin (TX); On-site; USD 43,000 - 49,000; Full time

Job summary

University of Texas at Austin's Texas One Stop seeking a Coordinator to guide students through enrollment services, financial aid, billing, and records. You will answer inquiries in person, by phone, and by email, resolving complex issues with accuracy and courtesy.

This 40-hour, non-exempt role on UT Main Campus requires a Bachelor's degree and customer-service experience. Immediate start; position runs until Aug 31, 2027.

Qualifications

• Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field.
• Excellent interpersonal and communication skills and the ability to interpret and explain information.
• Highly motivated, focused, and results oriented.
• Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner.
• Demonstrated ability to learn complex University organization, policies, and procedures related to the position.

Responsibilities

• Counsel students and community members with expertise and training in a variety of enrollment services (i.e., financial aid, billing, academic records, registration). Manage all inquiries via in person services, phone calls, and via email. Responsible for answering questions and resolving complex issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools. Work with appropriate staff and resources to make expert referrals as needed.
• Explain, educate, and inform students and families regarding financial aid, billing, and student account information; assist with online registration and student orientation; troubleshoot registration errors and system issues.
• Support students in meeting their graduation goals; communicate with students, advisors, and administrators to troubleshoot barriers and provide timely solutions.
• Serve as an active member of the Texas One Stop staff; participate on cross-functional committees, develop and manage office procedures, and coordinate outreach to improve enrollment, retention, and graduation.

Job description

Coordinator, Texas One Stop for Enrollment Services

Hiring Department

Texas One Stop

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue Until Aug 31, 2027

Location

UT MAIN CAMPUS

Job Details

General Notes

We are looking for team members who have a passion for helping others, thrive in a team environment and have a strong commitment to systemically improve the student experience. Must be eligible to work in the United States on a full-time basis for any employer. The salary is non-negotiable. This position is expected to continue until August 31, 2027.

Purpose

Texas One Stop for Enrollment Services serves as a central point of contact for the University community grounded in exceptional customer service and student retention. Coordinators are cross-trained to assist all students, undergraduate and graduate, with academic records, financial aid, enrollment, billing and payments, and registration and record related questions through the student life-cycle lens.

Responsibilities

• Counsel students and community members with expertise and training in a variety of enrollment services (i.e., financial aid, billing, academic records, registration). Manage all inquiries via in person services, phone calls, and via email. Responsible for answering questions and resolving complex issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools. Work with appropriate staff and resources to make expert referrals as needed.
• Explain, educate, and inform students and families regarding:
  • Financial aid, including revision of awards; obtain the required documentation and follow-up with requested information from students. Assist in the implementation of processing procedures as related to financial aid.
  • Student account information related to billing, and other tuition related processes.
  • Student academic records, including transcript and enrollment verification requests. Guide students through the online registration system and assist with new student orientation. Assist students with self-service options. Troubleshoot registration errors, system issues, and inquiries concerning registration.
  • Other general areas related to student success, university services and operations.
• Support students in meeting their graduation goals. Communicate with students, advisors, and administrators to troubleshoot registration and graduation barriers, and provide timely solutions for students. Serve as a student service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website.
• Serve as an active, positive, and engaged member of the Texas One Stop staff; participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity. Coordinate proactive outreach efforts to improve student enrollment, retention, and graduation.
• Other duties as assigned.

Required Qualifications

Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field. Excellent interpersonal and communication skills and the ability to interpret and explain information. Highly motivated, focused, and results oriented. Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner. Demonstrated ability to solve problems by questioning, organizing, researching, analyzing, processing, and interpreting information. Demonstrated ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues. Demonstrated ability to learn complex University organization, policies, and procedures related to the position. Ability to meet deadlines. Ability to work nights and/or weekends. High level of proficiency with Microsoft Office applications.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Work experience in one or more of the functional areas in the One Stop, i.e. Financial Aid, Student Accounts Receivable, Bursar, Registrar, or Admissions. Proficiency in multiple languages such as Spanish and American Sign Language. Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes. Experience and knowledge working with Salesforce, Amazon Connect, WaitWell, and University of Texas at Austin legacy systems.

Salary Range

$43,000 (non-negotiable)

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Work Shift

• Scheduled work hours may vary, including nights and/or weekends.

Required Materials

• Letter of interest
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.