Enrollment Services Coordinator

Harvard University FAS Human Resources; Cambridge (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Harvard University’s Faculty of Arts and Sciences Registrar's Office is seeking an Enrollment Services Coordinator to be the primary point of contact for constituents, providing high-quality service and authoritative information on student and faculty policy.

You will manage complex student record updates, coordinate with partner offices, and support enrollment services from registration to graduation, while overseeing student employees and handling sensitive information with professionalism.

Qualifications

• 3 to 5 years relevant work experience.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Proficiency with the Microsoft Office Suite.

Responsibilities

• The Enrollment Services Coordinator is the primary point of contact for FAS Registrar's Office constituents and serves as the first line of customer service communication and principal source of information on student and faculty policy.
• Independently manages complex student record updates, triages record changes across the Enrollment Services team and conducts audits to ensure the accuracy of student records.
• Work closely with Registrar partner offices and academic departments on undergraduate and graduate student-related matters and supervise student employees.

Skills

Customer service

Communication

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard's undergraduate program (Harvard College, founded in 1636) as well as all of Harvard's Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Description

Job Summary:

The Faculty of Arts and Sciences Registrar's Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Griffin Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences.

Job-Specific Responsibilities:

The Enrollment Services Coordinator is a primary point of contact for FAS Registrar's Office constituents and serves as first line of customer service communication and principal source of information on student and faculty policy. The Coordinator provides high-quality service and contributes to the effective operation of the Registrar's Office, including supporting all areas of Enrollment Services: student registration and course enrollment, billing, graduation, Administrative Board and Honor Council vote processing, student form processing, and support for non-degree programs. This position independently manages complex student record updates, triages record changes across the Enrollment Services team and conducts audits to ensure the accuracy of student records. Work closely with Registrar partner offices including the Office of Undergraduate Education, the Griffin Graduate School of Arts and Sciences Academic Programs and Student Success, Dean of Students Office, the Office of the Secretary of the College, and academic departments on undergraduate and graduate student-related matters. The coordinator also manages student employees and performs other duties as assigned.

Basic Qualifications:

3 to 5 years relevant work experience

Additional Qualifications and Skills:

• Bachelor’s degree preferred.
• Experience working in higher education administration.
• Excellent organizational skills, with the ability to prioritize competing priorities in a complex, fast-paced environment.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Demonstrated commitment to exceptional customer service and attention to detail.
• Proven ability to work effectively both independently and collaboratively within a team environment.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency with the Microsoft Office Suite.
• Strong creative problem-s… **[Text truncated for brevity]**