Enrollment Services Coordinator

Harvard University, Faculty of Arts & Sciences; Cambridge (MA); In loco; USD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Parental leave

Health insurance

Retirement plans

Wellbeing resources

Tuition assistance

Commuter benefits

Descrizione del lavoro

Harvard University’s Faculty of Arts and Sciences is seeking an Enrollment Services Coordinator to serve as the primary contact for Registrar’s Office constituents. You will manage enrollment processes, verify student records, and support cross-functional teams across undergraduate and graduate programs.

The role requires 3–5 years of experience, a bachelor’s degree (preferred), and strong organizational and communication skills to deliver high-quality customer service in a fast-paced academic

Competenze

• 3 to 5 years relevant work experience.
• Experience working in higher education administration.
• Excellent organizational skills, with the ability to prioritize competing priorities in a complex environment.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Demonstrated commitment to exceptional customer service and attention to detail.
• Proven ability to work independently and collaboratively within a team.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency with the Microsoft Office Suite.
• Strong creative problem-solving and critical-thinking skills.
• Experience using student information systems and/or relational databases.

Mansioni

• Serve as the primary point of contact for FAS Registrar’s Office constituents and provide information on student and faculty policies.
• Support Enrollment Services: student registration, course enrollment, billing, graduation, Administrative Board and Honor Council processes, and form processing.
• Independently manage complex student record updates and audit for accuracy.
• Work closely with Registrar partner offices and academic departments on undergraduate and graduate student matters.
• Manage student employees and perform other duties as assigned.

Formazione

Bachelor’s degree preferred

Strumenti

Microsoft Office Suite

Student information systems

Relational databases

Descrizione del lavoro

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Faculty of Arts and Sciences?

The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Job Description

Job Summary:

The Faculty of Arts and Sciences Registrar’s Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Griffin Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences.

Job-Specific Responsibilities:

The Enrollment Services Coordinator is a primary point of contact for FAS Registrar’s Office constituents and serves as first line of customer service communication and principal source of information on student and faculty policy. The Coordinator provides high-quality service and contributes to the effective operation of the Registrar’s Office, including supporting all areas of Enrollment Services: student registration and course enrollment, billing, graduation, Administrative Board and Honor Council vote processing, student form processing, and support for non-degree programs. This position independently manages complex student record updates, triages record changes across the Enrollment Services team and conducts audits to ensure the accuracy of student records. Work closely with Registrar partner offices including the Office of Undergraduate Education, the Griffin Graduate School of Arts and Sciences Academic Programs and Student Success, Dean of Students Office, the Office of the Secretary of the College, and academic departments on undergraduate and graduate student-relatedmatters. The coordinator also manages student employees and performs other duties as assigned.

Basic Qualifications:

3 to 5 years relevant work experience

Additional Qualifications and Skills:

• Bachelor’s degree preferred.
• Experience working in higher education administration.
• Excellent organizational skills, with the ability to prioritize competing priorities in a complex, fast-paced environment.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Demonstrated commitment to exceptional customer service and attention to detail.
• Proven ability to work effectively both independently and collaboratively within a team environment.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency with the Microsoft Office Suite.
• Strong creative problem-solving and critical-thinking skills.
• Experience using student information systems and/or relational databases.

Additional Information

• Appointment End Date:
• Standard Hours/Schedule: 35 hours per week
• Compensation Range/Rate (including Shift Differential if applicable):
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• Other Information: The work schedule and location will be set by the department at its discretion and based upon operational needs and objectives and consistent with College Policy, which requires 5 days on-site in Cambridge, MA during term time (first day of classes through commencement), with the exception of winter break in December, spring break in March, and the summer months when students are away from campus, where staff is expected be on campus two days a week. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details about the College policy will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Work Format Details

This position has been determined by school or unit leaders thatall duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorshiprequirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.