Enrollment Service Specialist (2 positions)

UM23 Bowie State University (BSU); United States; On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, prescription coverage

Paid time off: sick, annual, personal

12 paid holidays per year

Job summary

Bowie State University is hiring an Enrollment Services Specialist to support admissions, housing, financial aid, registrar, student accounts, and new student experiences. You will counsel and resolve inquiries with a focus on student success, using systems like PeopleSoft, Zendesk, and Office 365.

You will engage with a diverse campus community, communicate clearly, and participate in events and initiatives across Enrollment Management & Student Affairs.

Qualifications

• Front-facing customer service support for multiple offices.
• Ability to analyze processes and solve problems.
• Strong communication, written and verbal, with diverse audiences.

Responsibilities

• Counsel, advise, investigate, and resolve inquiries from students, families, faculty, and staff.
• Deliver information about enrollment, records, financial aid, billing, and housing and maintain student success focus.
• Utilize CRM and SIS tools to manage student interactions and document processing.

Skills

Customer service

Communication

Problem solving

Diversity awareness

Tools

PeopleSoft

Microsoft Office 365

Zendesk

QTrac

Monday.com

ImageNow

PFP

Job description

Job Posting: JR102159 Enrollment Service Specialist (2 positions) (Open) Department: Enrollment Management & Student Affairs, PM Position Type: Regular Open Date: 10-01-2026 Close Date: 50,000

Job Description: The Enrollment Services Specialist is responsible for providing wide-ranging, front-facing customer service support to university constituents (i.e., prospective and current students, families, faculty, and staff) for the following student services offices: admissions, housing, financial aid, registrar, student accounts, and new student experiences. In carrying out these duties, the Enrollment Services Specialist will:

• Counsel, advise, investigate, and resolve inquiries and issues presented by potential, current, and former students, parents, faculty, staff, various third parties, and the general public.
• Accurately and efficiently deliver comprehensive customer service support about course enrollment/registration information, academic records, financial aid, billing and payment, and residence life with a focus on student success and retention.
• Provide proactive, start-to-finish student/customer service using independent professional judgment and discretion in simple and minimally complex issues related to all supported offices.
• Ability to analyze processes and procedures, problem solve and think critically.
• Facilitates the use of virtual waiting line technology, message/announcement board(s) to communicate department-specific and broad campus messaging, and website maintenance.
• Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management (CRM), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
• Accept, receive, sort, and appropriately process or route required documents presented by student(s) for partner offices.
• Represent enrollment services and the one stop during annual days/programs, events, conferences, etc., and complete special projects and initiatives as assigned.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practice active listening; read critically, and adapt communication for our diverse audience. Ability to respond to customers quickly, accurately, and congenially.
• Sensitive to cultural diversity and recognizes personal biases to inform appropriate responses to culturally diverse situations, demonstrating a commitment to equity and inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, and educational backgrounds (ability to communicate and interact effectively with people of all ages and identities).
• Perform other duties as assigned.

Additional Job Information:

Benefits include:

• medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance
• paid time for paid sick leave, annual leave, and personal leave
• 12 paid holidays per year, tuition remission
• employer-funded pension and supplemental retirement accounts

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students. Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Assertive Action Program. The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business. In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.

Founded in 1865, Bowie State University (BSU) is Maryland’s oldest Historically Black College or University (HBCU) and is one of 12 constituent institutions of the University System of Maryland. One of the nation's Top 20 HBCUs, and top 10 among public HBCUs. BSU provides high-quality and affordable educational opportunities for students with ambitions to achieve and succeed. BSU offers 27 undergraduate majors, as well as 18 master’s, 2 doctoral programs, along with doctoral and advanced certification programs, with special focus on science, technology, business, education and related disciplines. BSU is the among the nation's top graduate school programs in Nursing (MSN), Computer Science, Education and Public Affairs (U.S. News & World Report). With an enrollment of more than 6,000, BSU is a diverse university whose students, faculty and staff represent many ethnic and cultural backgrounds. BSU is centrally located in one of the nation’s most exciting metropolitan areas within easy reach of Washington, DC, Baltimore, and Annapolis, and boasts a serene campus on a 300-acre suburban wooden tract.