Enrollment Service Specialist (2 positions)

Bowie State University; Bowie (MD); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Tuition remission

Paid holidays

Zusammenfassung

Bowie State University is seeking an Enrollment Services Specialist to provide frontline customer service for admissions, housing, financial aid, registrar, student accounts, and new student experiences.

The role emphasizes counseling, problem solving, and clear communication with diverse campus constituents to support student success and retention.

Qualifikationen

• Front-facing customer service experience in a education or public service setting.
• Ability to explain enrollment processes and academic records clearly.
• Comfort with using CRM and student information systems.

Aufgaben

• Counsel, advise, investigate, and resolve inquiries from students, families, faculty, staff and the general public.
• Deliver information about enrollment, academic records, financial aid, billing, and housing with a student-success focus.
• Use independent judgment to provide start-to-finish service for supported offices.

Kenntnisse

Customer service

Communication

Problem solving

Critical thinking

Tools

PeopleSoft

Microsoft Office/365

Student Financial Planning

ImageNow

Monday.com

Zendesk

Ocelot

QTrac

Jobbeschreibung

Job Posting:

JR102159 Enrollment Service Specialist (2 positions) (Open)

Department:

Enrollment Management & Student Affairs, PM

Position Type:

Regular

Open Date:

10-01-2026

Close Date:

50,000

Job Description:

The Enrollment Services Specialist is responsible for providingwide-ranging, front-facing customer service support to universityconstituents (i.e., prospective and current students, families,faculty, and staff) for the following student services offices:admissions, housing, financial aid, registrar, student accounts,and new student experiences. In carrying out these duties, theEnrollment Services Specialist will:

• Counsel, advise, investigate, and resolve inquiries and issuespresented by potential, current, and former students, parents,faculty, staff, various third parties, and the generalpublic.
• Accurately and efficiently deliver comprehensive customer servicesupport about course enrollment/registration information, academicrecords, financial aid, billing and payment, and residence lifewith a focus on student success and retention.
• Provide proactive, start-to-finish student/customer service usingindependent professional judgment and discretion in simple andminimally complex issues related to all supported offices.
• Ability to analyze processes and procedures, problem solve andthink critically.
• Facilitates the use of virtual waiting line technology,message/announcement board(s) to communicate department-specificand broad campus messaging, and website maintenance.
• Possess beginner to intermediate knowledge of and skills withtechnology including software programs for communication, datacollection, student information systems, and customer relationshipmanagement (CRM), including but not limited to PeopleSoft,Microsoft Office/365, Student Financial Planning, ImageNow,Monday.com, Zendesk, Ocelot, QTrac, etc.
• Accept, receive, sort, and appropriately process or routerequired documents presented by student(s) for partneroffices.
• Represent enrollment services and the one stop during annualdays/programs, events, conferences, etc., and complete specialprojects and initiatives as assigned.
• Ability to communicate effective by speaking and writingclearly, concisely, and professionally; practice active listening;read critically, and adapt communication for our diverse audience.Ability to respond to customers quickly, accurately, andcongenially.
• Sensitive to cultural diversity and recognizes personal biases toinform appropriate responses to culturally diverse situations,demonstrating a commitment to equity and inclusion, and respectfulinteractions with persons of diverse ethnic, cultural,socio-economic, and educational backgrounds (ability to communicateand interact effectively with people of all ages andidentities).

Perform other duties as assigned

Additional Job Information:

• Benefits include medical, dental, prescription, long-termdisability, accidental death and dismemberment insurance and lifeinsurance;
• paid time for paid sick leave, annual leave, andpersonal leave;
• 12 paid holidays per year, tuition remission;
• employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against anyindividual on the basis of race, color, religion, age, ancestry ornational origin, sex, sexual orientation, disability, maritalstatus or veteran status. All policies, programs, and activities ofBowie State University are and shall be in conformity with allpertinent Federal and state laws of nondiscrimination including,but not limited to: Title VII of the Civil Rights Act of 1964, asamended, Title IX of the Education Amendments of 1972, the EqualPay Act of 1963, the Age Discrimination Act, Sections 503 and 504of the Rehabilitation Act of 1973, the Americans with DisabilitiesAct of 1990, Federal Executive Order No. 11375, and Article 49B ofthe Annotated Code of Maryland. This commitment applies in allareas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shallbe extended to all persons. Bowie State University shall have asits firm objective equal opportunity in recruitment and hiring,rate of pay, all other promotions, training, retention anddismissals, for all employees and applicants for employment. TheUniversity will stress equal access for employees and applicantsfor employment to all programs and services provided by theUniversity both on and off campus. The University will also provideequal opportunity and an atmosphere of nondiscrimination withrespect to women and members of minority groups in all itsoperations. In addition, the University shall promote equalopportunity and equal treatment through a positive and continuingAffirmative Action Program.

The University makes, and will continue to make, reasonableaccommodations to promote the employment of qualified individualswith disabilities and disabled veterans, unless such accommodationswould impose an undue hardship on the University's business.

In addition, employees and applicants will not be subjected toharassment, intimidation, threats, coercion, or discriminationbecause they have engaged in, or may have engaged in, activitiessuch as filing a complaint, assisting or participating in aninvestigation, compliance review or hearing, or opposing any act orpractice made unlawful, or exercising any other right protected bySection 503 of the Rehabilitation Act of 1973, as amended or theVietnam Era Veterans Readjustment Assistance Act of 1974, asamended.