Enrollment Records Coordinator

Cumberland University; Lebanon (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking an Admissions Administrative Assistant to support office operations in Lebanon, TN. The role focuses on accurate data entry into the university’s SIS and CRM, maintaining prospective and applicant records, and coordinating admissions-related events.

The ideal candidate will have at least 2 years of related experience, strong MS Office skills, and excellent communication abilities. Evening/weekend availability may be required to support events and recruitment activities.

Qualifications

• Two+ years of related experience required.
• Experience with SIS and CRM systems.
• Advanced computer skills and MS Office (Word/Excel/Access).
• Excellent communication and customer service abilities.

Responsibilities

• Maintain prospective and applicant records in SIS and CRM.
• Greet visitors and answer calls/emails professionally.
• Support enrollment events and admissions activities.
• Enter communications into SIS/CRM and ensure data integrity.
• Process office supplies and maintain inventories.
• Coordinate imaging of admissions documents.
• Train and supervise student workers.

Skills

People skills

Communication skills

Multi-tasking

Time management

Education

High School Diploma

Associate’s Degree

Tools

SIS

CRM

Microsoft Office

Job description

GENERAL JOB FUNCTIONPerform a wide range of administrative and general office support functions in a manner that facilitates relationships with prospective students, applicants, parents, high school guidance counselors and leadership, and other stakeholders. Update and maintain all prospective and applicant records for the Office of Admissions through data entry into the university’s Student Information System (SIS) and Customer Relationship Management tool (CRM).STANDARD EXPECTATIONSPossess an understanding of and commitment to the University mission.Represent the University in an appropriate and positive manner.Maintain confidentiality of all information related to student recordsGreet office visitors and answer email and phone calls in a professional, timely and courteous manner.Operate office equipment such as computers, scanners, photocopiers, etc.Must be willing and able to work evenings and weekends as needed.Participate in and complete a Performance Evaluation Process, following the guidelines set forth by the University.Complete other tasks as assigned.JOB-SPECIFIC EXPECTATIONSMaintain positive work relations with other campus departments and outside vendors.Provide clerical support for enrollment services and admissions related events including Wilson County College Fair, Discovery Days, Registration Days, and other events as needed to recruit and enroll students.Enter all University personal communications (phone call, text, email, standard mail, special requests, etc.) into the SIS and CRM.Preserve integrity of SIS and CRM databases through systematic maintenance and review of prospect and applicant information.Enter orders for office supplies and maintain inventory.Coordinate and complete imaging of all admissions related documents, including but not limited to transcripts, letters of recommendation, and score reports to the correct student file in the admissions CRM in an accurate and timely manner.Initiate the prompting of transcript and report evaluations for credit to the registrar’s officeImage and upload transcript and exam score evaluations provided by the registrar’s office in an accurate and timely manner.Work with other members of the Admissions team to train and oversee student workers, including Graduate Assistants.DECISION MAKING AND MANAGEMENTPerform duties and responsibilities with limited supervision. Make decisions and establish work priorities on essential operations.EDUCATIONRequired: High School DiplomaPreferred: Associate’s DegreeEXPERIENCETwo+ years of related experience required.QUALIFICATIONS AND SKILLSExperience and familiarity with a software operating system similar to Student First and SLATE.Advanced computer knowledge and familiarity with Microsoft Office specifically Word, Access and Excel.Ability to multi-task effectively and efficiently.Excellent people, customer service, and time management skills.Excellent communication skills by phone, in person or by the written word.