Enrollment & Patron Experience Lead, Kids Programs

Active Wellness; New York (NY); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parking & transit

Legal support plan

EAP & mental health

Complimentary club membership

Job summary

Active Wellness is seeking a Patron Experience Expert to drive enrollment in 92NYChildren’s programs, including summer camp, classes, and family experiences. You will manage inquiries and leads in Salesforce, Campsite, and Tessitura, delivering consultative conversations and timely follow-ups to convert interest into enrollment.

You will collaborate with the Patron Experience Director and Marketing to align outreach with revenue goals while ensuring a high-quality patron experience across

Qualifications

• Experience in sales, enrollment, or customer-facing roles.

Responsibilities

• Establish sales opportunities by identifying prospective families and researching needs.

Skills

Sales experience

CRM systems

Customer service

Communication skills

Team collaboration

Attention to detail

Education

Associate degree or higher

Tools

Salesforce

Campsite

Tessitura

Job description

Active Wellness is seeking a Patron Experience Expert to drive enrollment in 92NYChildren’s programs, including summer camp, classes, and family experiences. You will manage inquiries and leads in Salesforce, Campsite, and Tessitura, delivering consultative conversations and timely follow-ups to convert interest into enrollment.

You will collaborate with the Patron Experience Director and Marketing to align outreach with revenue goals while ensuring a high-quality patron experience across