Enrollment + Partnerships Manager (Upper West Side)

Launch Math LLC; New York (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer match

Paid Time Off

Major Holidays

Job summary

Launch Math LLC in New York seeks an Enrollment + Partnerships Manager to oversee the student journey. This is a full-time position focused on managing family interactions, overseeing billing, and driving enrollment growth through community engagement.

The ideal candidate will have 2–4 years of relevant experience, exceptional communication skills, and proficiency in CRM systems. Competitive benefits include a salary range of $45,000–$50,000 with performance incentives, medical coverage, and a 401(k) plan.

Qualifications

• 2–4 years in account management, customer success, or administrative management.
• Experience ideally within an education, camp, or enrichment setting.

Responsibilities

• Manage the end-to-end registration processes using Launch’s enrollment systems.
• Lead the periodic invoicing process for school partners and families.
• Act as the primary liaison for parent concerns and inquiries.
• Identify and attend community events to generate interest in programs.
• Draft and schedule email newsletters and manage social media postings.

Skills

Exceptional written and verbal communication

High attention to detail for financial tasks

Proficiency in CRM or enrollment software

Service-oriented demeanor

Tools

Google Workspace

Job description

Enrollment + Partnerships Manager – NYC (On-Site)

Launch Math + Science Centers Site Location: 173 W 81st Street, New York, NY 10024

Type: Full-Time

Schedule: Monday to Friday, typically 9:30 AM – 5:30 PM

Reports to: Director

Role Summary

Launch Math + Science Centers is seeking an Enrollment + Partnerships Manager to own the complete student journey. This role is the \"front office\" of the organization, serving as the primary point of contact for new and existing families and partners, and managing everything from initial inquiry and program placement to monthly school invoicing and new business initiatives. The goal is to provide a premium, seamless experience for the Launch community while driving the enrollment growth.

Key Responsibilities

• Center Enrollment + In-School Programming: Manage the end-to-end registration processes using Launch’s enrollment systems. For center-based enrollments, this includes responding to all inbound family leads, supporting the managing of waitlists, and coordinating student intakes. For in‑school programming, this involves addressing requests for proposals and coordinating final program designs.
• Billing & Finance: Manage customer accounts, including receivables and credits/refunds. Lead the periodic invoicing process for school partners and families.
• Customer Advocacy: Act as the primary liaison for parent concerns, schedule changes, and general inquiries, ensuring a high level of satisfaction and retention. Similarly, serve as the primary point‑of‑contact for in‑school relationships.
• Sales & Growth: Identify and attend community events and school fairs to represent the Launch brand and generate new interest in Launch’s programs. Proactively identify and reach out to new potential partners.
• Marketing Support: Draft and schedule email newsletters and community updates, while organizing digital assets (photos/testimonials) for use in promotional materials. Manage social media postings and provide support of advertising initiatives, both print and online.

WHY LAUNCH?

We are a team of educators and “doers. We value high energy, curiosity, and a “no task is too small” attitude. If you are looking to build your career in a place where your impact is visible every single day, we want to meet you.

• Experience: 2–4 years in account management, customer success, or administrative management, ideally within an education, camp, or enrichment setting.
• Skills: Exceptional written and verbal communication; high attention to detail for financial and billing tasks.
• Technical Savvy: Proficiency in CRM or enrollment software and Google Workspace.
• Presence: A professional, empathetic, and service‑oriented demeanor.

• Compensation
  • Base Salary: $45,000 – $50,000 per year
  • Performance Incentives: Uncapped performance bonuses tied directly to enrollment growth, client retention, and data accuracy KPIs
  • Expected First‑Year Total Earnings (OTE): $55,000 – $65,000+
• Baseline 37.5 hour workweek, overtime eligible for 40+
• Medical, dental, and vision insurance available (contribution toward premium required)
• 401(k) plan with employer match
• Paid Time Off
• Major Holidays