Enrollment Optimization Analyst IV: Growth & Risk Insights

TXU Energy (Vistra Corp); Irving (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Vistra Retail Operations Company in Irving, Texas, seeks an Analyst IV to serve as a subject matter expert in analyzing and improving business processes, developing reports, and integrating operational processes. This role supports ERCOT operations and collaborates across functions such as Operations Analytics, Pricing & Analytics, Marketing, and IT.

The incumbent will build networks, drive data-driven decisions, and present actionable insights to optimize enrollment performance, credit

Qualifications

• 3-5+ years of relevant work experience with strong business, financial, and analytical acumen.
• Experience in extracting and analyzing data sets using tools such as SAS, SQL, Python, HANA, Snowflake, or similar systems is a plus.

Responsibilities

• Implement effective change management processes to ensure smooth process updates and transitions.
• Identify process improvements to enhance the Retail Energy effectiveness and efficiency.
• Monitor daily issues to ensure compliance with business practices, policies, and procedures.
• Collaborate with key stakeholders to define reporting needs and develop necessary tools with partners.
• Integrate and manage data from multiple systems including SAP, Salesforce, and external sources.
• Conduct proactive root-cause analysis of customer bad debt trends to identify meaningful insights from complex data, supporting presentations and informed decision-making.
• Support ad hoc organizational requests with timely, accurate information.
• Contribute to system enhancement efforts by identifying requirements and conducting pre-implementation testing, approvals, and post-validation testing.
• Collaborate across internal and external teams, providing data expertise and challenging assumptions to align decision-making with evolving business needs.
• Prepare and present actionable analysis, insights, and recommendations to support data-driven decisions and improve performance across Credit, Fraud, and the customer lifecycle.
• Monitor enrollment dashboards, business trends, and key performance metrics to identify emerging risks, track operational performance, and uncover process improvement opportunities.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication

Leadership

Self-driven

Organization

Education

Bachelor's degree in business or technology

Tools

SAS

SQL

Python

HANA

Snowflake

Excel

PowerPoint

Tableau

Power BI

Job description

Vistra Retail Operations Company in Irving, Texas, seeks an Analyst IV to serve as a subject matter expert in analyzing and improving business processes, developing reports, and integrating operational processes. This role supports ERCOT operations and collaborates across functions such as Operations Analytics, Pricing & Analytics, Marketing, and IT.

The incumbent will build networks, drive data-driven decisions, and present actionable insights to optimize enrollment performance, credit