Enrollment Optimization Analyst IV: Data-Driven Growth&Risk

Vistra Corp.; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Vistra Retail Operations Company is seeking an Analyst IV to join the Enrollment Optimization team in Irving, TX. The role focuses on analyzing and improving business processes, developing reporting, and enhancing the customer experience across ERCOT operations.

You will collaborate with Operations Analytics, Marketing, Credit Services, IT, and other teams to balance growth with risk, while integrating data from SAP, Salesforce, and external sources to drive data‑driven decisions.

Qualifications

• 3–5+ years of relevant work experience with strong business, financial, and analytical acumen.
• Experience in extracting and analyzing data sets using SAS, SQL, Python, HANA, Snowflake, or similar systems is a plus.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Experience in customer‑focused roles or cross‑functional project coordination, with excellent interpersonal and communication skills.
• Prior experience creating visual tracking dashboards using Tableau or Power BI is highly preferred.
• Strong problem‑solving and root‑cause analysis skills, with the ability to derive actionable insights and communicate them promptly and effectively.
• Excellent interpersonal and communication skills; capable of leading small teams and projects.
• Self‑driven, organized, and able to work independently, escalating issues as needed.
• Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience

Responsibilities

• Implement effective change management processes to ensure smooth process updates and transitions.
• Identify process improvements to enhance the Retail Energy effectiveness and efficiency.
• Monitor daily issues to ensure compliance with business practices, policies, and procedures.
• Collaborate with key stakeholders to define reporting needs and develop necessary tools with partners.
• Integrate and manage data from multiple systems including SAP, Salesforce, and external sources.
• Conduct proactive root-cause analysis of customer bad debt trends to identify meaningful insights from complex data, supporting presentations and informed decision-making.
• Support ad hoc organizational requests with timely, accurate information.
• Contribute to system enhancement efforts by identifying requirements and conducting pre-implementation testing, approvals, and post-validation testing.
• Collaborate across internal and external teams, providing data expertise and challenging assumptions to align decision‑making with evolving business needs.
• Prepare and present actionable analysis, insights, and recommendations to support data‑driven decisions and improve performance across Credit, Fraud, and the customer lifecycle.
• Monitor enrollment dashboards, business trends, and key performance metrics to identify emerging risks, track operational performance, and uncover process improvement opportunities.

Skills

Data analysis

SAS

SQL

Python

Excel

PowerPoint

Tableau

Power BI

Communication skills

Cross-functional coordination

Root-cause analysis

Education

Bachelor's degree in business or technology

Tools

SAS

SQL

Python

HANA

Snowflake

Excel

Tableau

Power BI

Job description

Vistra Retail Operations Company is seeking an Analyst IV to join the Enrollment Optimization team in Irving, TX. The role focuses on analyzing and improving business processes, developing reporting, and enhancing the customer experience across ERCOT operations.

You will collaborate with Operations Analytics, Marketing, Credit Services, IT, and other teams to balance growth with risk, while integrating data from SAP, Salesforce, and external sources to drive data‑driven decisions.