Enrollment Analytics Lead - Optimization & Insights

TXU Retail Services Company

Irving, Northern (TX, KY)

Hybrid

USD 85,000 - 110,000

Full time

12 days ago

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Job summary

Vistra Retail Operations Company in Irving, TX is seeking an Analyst IV for Enrollment Optimization. The role focuses on strengthening enrollment decisioning by balancing customer growth with bad debt and fraud risk, supporting ERCOT operations.

The candidate will analyze data, develop reporting, and collaborate across Operations Analytics, Pricing & Analytics, Marketing, Sales, Credit Services, Accounting/Finance, Legal/Regulatory, and IT to optimize processes and customer experience.

Qualifications

3-5+ years of relevant work experience with strong business, financial, and analytical acumen.
Experience in extracting and analyzing data sets using tools such as SAS, SQL, Python, HANA, Snowflake, or similar systems is a plus.
Advanced Microsoft Office skills, particularly in Excel and PowerPoint.
Experience in customer-focused roles or cross-functional project coordination, with excellent interpersonal and communication skills.
Prior experience creating visual tracking dashboards using tools like Tableau or Power BI is highly preferred.

Responsibilities

Implement effective change management processes to ensure smooth process updates and transitions.
Identify process improvements to enhance the Retail Energy effectiveness and efficiency.
Monitor daily issues to ensure compliance with business practices, policies, and procedures.
Collaborate with key stakeholders to define reporting needs and develop necessary tools with partners.
Integrate and manage data from multiple systems including SAP, Salesforce, and external sources.
Conduct proactive root-cause analysis of customer bad debt trends to identify meaningful insights from complex data, supporting presentations and informed decision-making.
Support ad hoc organizational requests with timely, accurate information.
Contribute to system enhancement efforts by identifying requirements and conducting pre-implementation testing, approvals, and post-validation testing.
Collaborate across internal and external teams, providing data expertise and challenging assumptions to align decision-making with evolving business needs.
Prepare and present actionable analysis, insights, and recommendations to support data-driven decisions and improve performance across Credit, Fraud, and the customer lifecycle.
Monitor enrollment dashboards, business trends, and key performance metrics to identify emerging risks, track operational performance, and uncover process improvement opportunities.