Enrollment Optimization Analyst IV

vst; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Vistra Retail Operations Company seeks an Analyst IV to serve as a subject matter expert in analyzing and improving business processes, reporting, and data integration for ERCOT-focused enrollment operations.

You will work across departments to deliver data-driven insights, develop dashboards, and support a broad range of performance metrics. This role emphasizes collaboration, accuracy, and operational excellence.

Qualifications

• 3-5+ years of relevant work experience with strong business, financial, and analytical acumen.
• Experience in extracting and analyzing data sets using tools such as SAS, SQL, Python, HANA, Snowflake, or similar systems is a plus.
• Advanced Microsoft Office skills, particularly in Excel and PowerPoint.
• Experience in customer-focused roles or cross-functional project coordination, with excellent interpersonal and communication skills.
• Prior experience creating visual tracking dashboards using tools like Tableau or Power BI is highly preferred.
• Strong problem-solving and root-cause analysis skills, with the ability to derive actionable insights and communicate them promptly and effectively in an organized manner.
• Excellent interpersonal and communication skills; capable of leading small teams and projects.
• Self-driven, organized, and able to work independently, escalating issues as needed.

Responsibilities

• Implement effective change management processes to ensure smooth process updates and transitions.
• Identify process improvements to enhance the Retail Energy effectiveness and efficiency.
• Monitor daily issues to ensure compliance with business practices, policies, and procedures.
• Collaborate with key stakeholders to define reporting needs and develop necessary tools with partners.
• Integrate and manage data from multiple systems including SAP, Salesforce, and external sources.
• Conduct proactive root-cause analysis of customer bad debt trends to identify meaningful insights from complex data, supporting presentations and informed decision-making.
• Support ad hoc organizational requests with timely, accurate information.
• Contribute to system enhancement efforts by identifying requirements and conducting pre-implementation testing, approvals, and post-validation testing.
• Collaborate across internal and external teams, providing data expertise and challenging assumptions to align decision-making with evolving business needs.
• Prepare and present actionable analysis, insights, and recommendations to support data-driven decisions and improve performance across Credit, Fraud, and the customer lifecycle.
• Monitor enrollment dashboards, business trends, and key performance metrics to identify emerging risks, track operational performance, and uncover process improvement opportunities.

Skills

Analytical thinking

Interpersonal skills

Leadership

Self-driven

Education

Bachelor's degree in business or technology

Tools

SAS

SQL

Python

HANA

Snowflake

Job description

Vistra Retail Operations Company seeks an Analyst IV to serve as a subject matter expert in analyzing and improving business processes, reporting, and data integration for ERCOT-focused enrollment operations.

You will work across departments to deliver data-driven insights, develop dashboards, and support a broad range of performance metrics. This role emphasizes collaboration, accuracy, and operational excellence.