Enrollment Manager — Hybrid/Remote Team Coaching

OU Education Services LLC; Town of Texas (WI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

OU Education Services (OUES) is a nonprofit that manages online learning for the University of Oklahoma System. The Enrollment Manager leads a team of Enrollment Coaches to guide prospective online students through established enrollment processes.

Reporting to the Director of Enrollment Services, this role emphasizes service orientation, coaching, performance management, and cross‑functional collaboration in a hybrid Norman, OK environment.

Responsibilities

• Lead, coach, and develop a team of Enrollment Coaches to support timely outreach, high-quality student conversations, accurate documentation, student progression, and informed decision-making.
• Set clear expectations for daily execution, outreach quality, documentation, pipeline management, compliance, team participation, student support, and performance outcomes tied to established processes.
• Conduct regular one-on-ones, call coaching, quality reviews, performance check-ins, and documented coaching conversations.
• Recognize strong performance, address gaps promptly, and provide coaching, training, expectation resets, and follow-up to support compliant execution and student-centered service.
• Build a positive, accountable, collaborative, and student-first team culture.]
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Job description

OU Education Services (OUES) is a nonprofit that manages online learning for the University of Oklahoma System. The Enrollment Manager leads a team of Enrollment Coaches to guide prospective online students through established enrollment processes.

Reporting to the Director of Enrollment Services, this role emphasizes service orientation, coaching, performance management, and cross‑functional collaboration in a hybrid Norman, OK environment.