Enrollment Manager: Hybrid Leadership for Online Programs

OU Education Services LLC; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

OU Education Services in Norman, OK is seeking an Enrollment Manager to lead a team of Enrollment Coaches, ensuring timely outreach, quality student conversations, and accurate documentation within OU and OUES standards. The role emphasizes service orientation, operational strength, and a positive, accountable team culture.

Reporting to the Director of Enrollment Services, you will balance people leadership with cross-functional collaboration to pursue enrollment goals while complying with

Qualifications

• Experience leading enrollment teams and coaching staff.
• Ability to manage enrollment pipelines and documentation.
• Strong cross-functional collaboration and compliance awareness.

Responsibilities

• Lead, coach, and develop a team of Enrollment Coaches to support timely outreach, high-quality student conversations, accurate documentation, student progression, and informed decision-making.
• Set clear expectations for daily execution, outreach quality, documentation, pipeline management, compliance, team participation, student support, and performance outcomes tied to established processes.
• Conduct regular one-on-ones, call coaching, quality reviews, performance check-ins, and documented coaching conversations.
• Recognize strong performance, address gaps promptly, and provide coaching, training, expectation resets, and follow-up to support compliant execution and student-centered service.
• Build a positive, accountable, collaborative, and student-first team culture.

Job description

OU Education Services in Norman, OK is seeking an Enrollment Manager to lead a team of Enrollment Coaches, ensuring timely outreach, quality student conversations, and accurate documentation within OU and OUES standards. The role emphasizes service orientation, operational strength, and a positive, accountable team culture.

Reporting to the Director of Enrollment Services, you will balance people leadership with cross-functional collaboration to pursue enrollment goals while complying with