Enrollment Coach

OU Education Services LLC; Norman (OK); Hybrid; USD 48,000 - 53,000; Full time

Benefits offered by this job

Hybrid Work Policy

401K plan

Unlimited PTO policy

Job summary

OU Education Services seeks an Enrollment Coach to guide prospective online students from initial interest through enrollment, primarily by phone. You will build trust, tailor start terms to goals, and apply established enrollment practices to help students navigate applications and decisions.

The role emphasizes a student-first mindset, high activity levels, and collaboration within a team. Local Norman/Oklahoma City candidates are preferred, with remote options for other states.

Qualifications

• Minimum 0-2 years professional work experience.
• Bachelor’s degree required.
• Experience in Salesforce or similar CRM, preferred.

Responsibilities

• Conduct high-quality, student-centered enrollment conversations that identify needs, address concerns, and support informed enrollment decisions.
• Guide students through the application process and help them identify an appropriate start term based on program requirements and readiness.
• Maintain accurate student records and enrollment statuses within Salesforce, supporting timely follow-up.
• Consistently meet daily activity and service expectations, including outreach and documentation.
• Provide general information about program details, financial aid, and refer to appropriate offices for official determinations.

Skills

Student-Centered Service

Relationship Building

Consultative Communication

Enrollment Best Practices

Accountability & Execution

Coachability

Continuous Improvement

Adaptability

Collaboration & Teamwork

Results Orientation

Education

Bachelor’s degree required

Tools

Salesforce

CRM

Job description

$48,000 - $53,000 a year

Location:

This position is based in Norman, OK with remote work optionsfor candidates in Colorado, Arizona,Texasand Florida. Local candidates to Norman and Oklahoma City, preferred.

Shape the Future of Online Learning with OU Education Services:

OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university’s mission of providing high-quality education to learners everywhere.

At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.

Job Summary:

The Enrollment Coachsupportsprospective online studentsfrom initial interest through enrollment by building trust, understanding each student’s goals, andproviding accurate guidancethrough the application and start process. This role is primarily phone-based and requires consistent outreach, strong consultative communication, effective concern resolution, and disciplined follow-up. The successful candidate will bring a student-first mindset, comfort working in a high-activity environment, and the ability to use established enrollmentpracticesto help students make informed decisions, understand program expectations,anddeterminethestart term that isappropriatefor their academic readiness, goals, and circumstances.

Key Responsibilities:

• Conduct high-quality, student-centered enrollment conversations that identify needs, address concerns, and support informed enrollment decisions.
• Guide students through the application process andhelp them identify anappropriate start termbased on program requirements, admissions processes, academic readiness, and the student’s individual goals and circumstances.
• Usestudent-centeredsupportandconsultativecommunicationpracticestohelp studentsunderstand requirements, address questions orbarriers,andmake progress towardan informedenrollmentdecision.
• Consistently meet daily activityand serviceexpectations, includingtimely outreach, speed-to-inquiry,call volume, quality of conversations, application-supportactivity,accurate documentation,and otherstudentfollow-upmetrics established by the manager.
• Maintain ongoing engagement with prospective students to supportcompletion of next steps, enrollment progression, and retentionthrough program start.
• Provide general information aboutprogram details, course curriculum, graduation requirements, and career pathwaysusing approved resources, and refer students to the appropriate university office for official academic, admissions, transfer credit, or degree-requirement determinations.
• Provide general informationabout financial aid, scholarships, and paymentoptions using approved resources, and refer students to the appropriate financial aid or student accounts office for official eligibility, award, billing, or payment determinations.

• Contribute positively to team culture through collaboration, professionalism, and a willingness to support teammates.
• Participate in team and manager meetings by reviewing performance data, discussing prospective studentneeds andconcerns, sharing insights from outreach, and contributing practical ideas to improvestudent experience, progression, and operational effectiveness.
• Share constructive feedback and ideas that improve student outcomes and team effectiveness.
• Demonstrate apositive,student-first mindsetby bringing full effort each day, contributing to a healthy team environment,andrepresentingOUESin a waythat aligns with OU objectives.

Pipeline & Lead Management

• Manage an assigned pipeline of prospective students utilizing established lead management and follow-up strategies.
• UseSalesforcetoaccurately document outreach,track student progress, monitor enrollment status,andsupport timely next-step follow-up.
• Maintain accurate student records, enrollment statuses, and communication histories within SalesforUseprospect classifications and enrollment indicators to prioritizetimelyoutreach, align follow-up with student needs and readiness,andsupportappropriatestudent progression.
• Completetimely follow-up activities in accordance with departmentaloutreach cadence,inquirymanagement classifications,student-service expectations, and applicable guidance for accurate and appropriate communication.

Performance Expectations:

Performance expectations for this role include consistent and thoughtful student outreach, high-quality conversations, timely completion of follow-up activities, accurate Salesforce documentation, and support for student progression based on each student’s goals, readiness, and circumstances.Enrollment Coaches are expected to provide clear, personalized guidance throughout the enrollment journey, helping students understand requirements, navigate the application process,addressbarriers, and confidently identify their next steps. Coaches should use established conversation guides andapprovedresources, prioritize outreach based on student needs and lead management expectations, and proactively partner with their Enrollment Manager when a student may need additional support, follow-up, or intervention to continue progressing.

Qualifications:

• Minimum 0-2 years professional work experience
• Bachelor’s degree required
• Experience in Salesforce or similar CRM, preferred

Competencies

• Student-Centered Service
• Relationship Building
• Consultative Communication
• Enrollment Best Practices
• Accountability & Execution
• Coachability
• Continuous Improvement
• Adaptability
• Collaboration & Teamwork
• Results Orientation

Additional Skills/Requirements:

• Strong interpersonal skills, team oriented and proactive
• Ability tobuildrelationships with prospective studentsthroughphone, text,and emailcommunication, with an emphasis onpositive student experience andeffectivesupport
• Presentation skills necessary to lead webinars and in-person meetings to share information with prospective students regarding program and OU
• Good attitude, positive mindset, and commitment to the OUES values
• Passion for education and helping people achieve their goals
• Demonstrate coachability by seeking feedback, self-reflecting on performance, applying learnings, and adjusting outreach or conversation strategies to improve student outcomes.
• Demonstrated customer service, admissions, enrollment,student support, advising, coaching, or relationship-management experience preferred
• Ability to manage multiple priorities in a fast-paced,service-oriented environment while maintaining consistent outreach, accurate documentation,quality conversations,and timely follow-up
• Prior experience inahigh-phone-activity customerservice, admissions, enrollment, recruiting,student support,orrelationship-managementenvironmentpreferred.
• Strong organizational skills and attention to detail

Benefits Include:

• Competitive salary& benefits package
• 401K plan
• Unlimited PTO policy
• HybridWork Policy
• Community giving/volunteer program
• Wellness reimbursement
• Professional development and career growth opportunities