Enrollment Manager - Hybrid Lead for Student Outcomes

OU Education Services LLC; Arizona; Ibrido; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

401(k)

Wellness reimbursement

Hybrid work environment

Descrizione del lavoro

OU Education Services LLC is seeking an Enrollment Manager to lead a team of Enrollment Coaches, driving outreach quality and compliant processes in support of online student enrollment.

Reporting to the Director of Enrollment Services, you will coach, set expectations, monitor pipeline health, and collaborate with programs and university offices to ensure accurate documentation and student progression while maintaining a student-centered service culture.

Competenze

• Bachelor’s degree required; Master’s preferred.
• Minimum 1 year of enrollment experience; leadership preferred.
• Strong coaching, communication, and organizational skills.
• Experience with CRM systems and enrollment reporting; Salesforce preferred.

Mansioni

• Lead, coach, and develop a team of Enrollment Coaches to support timely outreach, high-quality student conversations, accurate documentation, student progression, and informed decision-making.
• Set clear expectations for daily execution, outreach quality, documentation, pipeline management, compliance, team participation, student support, and performance outcomes tied to established processes.
• Conduct regular one-on-ones, call coaching, quality reviews, performance check-ins, and documented coaching conversations.
• Recognize strong performance, address gaps promptly, and provide coaching, training, expectation resets, and follow-up to support compliant execution and student-centered service.
• Build a positive, accountable, collaborative, and student-first team culture.

Conoscenze

Leadership

Coaching

Enrollment

CRM systems

Salesforce

Data analysis

Communication

Formazione

Bachelor’s degree

Master’s degree

Strumenti

Salesforce CRM

CRM tools

Descrizione del lavoro

OU Education Services LLC is seeking an Enrollment Manager to lead a team of Enrollment Coaches, driving outreach quality and compliant processes in support of online student enrollment.

Reporting to the Director of Enrollment Services, you will coach, set expectations, monitor pipeline health, and collaborate with programs and university offices to ensure accurate documentation and student progression while maintaining a student-centered service culture.