Enrollment & Intake Specialist

IMKO; Saint Joseph (MO); On-site; USD 29,000 - 31,000; Full time

Job summary

IMKO seeks an Enrollment & Intake Specialist to work onsite in St. Joseph, Missouri. This role focuses on determining patient eligibility for assistance programs, managing a caseload, and building strong relationships with hospital staff and patients. Strong communication and meticulous documentation are essential.

The position requires a high school diploma or equivalent, exceptional customer service, and proficiency with Microsoft Office. Bachelor's degree is preferred for advancement.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills.
• Strong problem-solving and case management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Determine patient eligibility for state, federal, and county assistance programs.
• Manage an assigned caseload and maintain productivity standards.
• Develop and maintain professional relationships with hospital staff, patients, and government agencies.
• Assist patients and families throughout enrollment and eligibility processes.
• Prepare required documentation and ensure information is accurate and complete.
• Maintain patient confidentiality and comply with HIPAA and HITECH requirements.
• Follow organizational policies, procedures, and standards.
• Perform additional duties as assigned.

Skills

Customer service

Problem solving

Communication

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Enrollment & Intake Specialist

Pay: $21.00–$22.75 per hour

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Location: St. Joseph, MO

Position Type: Full-Time, Onsite

Position OverviewWe are seeking an Enrollment & Intake Specialist to work onsite within a healthcare environment in St. Joseph, Missouri.

Responsibilities

• Determine patient eligibility for state, federal, and county assistance programs.
• Manage an assigned caseload and maintain established productivity standards.
• Develop and maintain professional relationships with hospital staff, patients, and state or government agency representatives.
• Assist patients and families throughout the enrollment and eligibility process.
• Prepare required documentation and ensure information is accurate and complete.
• Maintain patient confidentiality and comply with HIPAA and HITECH requirements.
• Follow established organizational policies, procedures, and standards.
• Perform additional duties as assigned.

Qualifications Required

• High school diploma or equivalent.
• Exceptional customer service skills.
• Strong problem-solving and case management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with computers, phone systems, and Microsoft Office applications including Word, Excel, and Outlook.
• Ability to handle confidential patient information appropriately.

Preferred

• Bachelor's degree.
• Bilingual in Spanish and English.
• Knowledge of Medicaid, Social Security Administration, and county social service programs.
• Experience working within a hospital, healthcare, social services, eligibility, enrollment, or case management environment.
• Knowledge of HIPAA and HITECH patient confidentiality requirements.

Physical Requirements

• Ability to sit, stand, and walk for prolonged periods.
• Manual dexterity and eye-hand coordination sufficient to operate standard office equipment, including computers, keyboards, phones, photocopiers, and calculators.
• Ability to communicate effectively and prepare and review reports and documentation.
• Ability to occasionally lift papers, files, or boxes weighing up to 15 pounds.
• Work is performed onsite within a hospital or healthcare facility.
• Occasional travel to other offices or facilities may be required.

Why Consider This Opportunity?

Why Consider This Opportunity?This position offers competitive pay, a stable Monday–Friday schedule, and the opportunity to perform meaningful work assisting patients and families with access to essential healthcare funding and assistance programs.

Pay Range: $21.00–$22.75 per hour