Enrollment Growth Lead & Admissions Coach

Northbridge University; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Northbridge University is seeking an Admissions Assistant Director to lead enrollment efforts and coach an admissions team. The role partners with senior campus leadership to drive new student and re-entry enrollment, applying quality observations, data insights, and performance metrics to raise standards and consistency.

The incumbent will manage interviews, reporting, and systems support, ensuring compliance and timely interventions. Extended hours and weekend work are expected.

Qualifications

• Associate's degree required.
• Minimum of 2 years of experience in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting.
• Proven track record of meeting or exceeding enrollment goals.
• 1 year of experience supporting admissions performance through coaching, quality oversight, systems support, or reporting.
• Ability to translate data into clear, actionable recommendations and interpret BI tools data/dashboards.
• Ability to manage multiple priorities in a fast-paced, results-driven environment.
• Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements.
• Availability to work extended hours and weekends.

Responsibilities

• Achieve assigned individual/programmatic new student and re-entry enrollment goals aligned to campus and regional benchmarks.
• Maintain performance across key admissions KPIs, including call volume, appointment volume, show rate, interview-to-enrollment conversion, and compliance.
• Conduct admissions interviews, follow-up, and enrollment activities in accordance with admissions standards.
• Conduct documented call and interview quality observations in accordance with established quality standards.
• Deliver ongoing, targeted coaching based on observation findings and performance data.
• Identify individual and team-level performance gaps and support execution of improvement plans through coaching and skill reinforcement.
• Participate in performance conversations as a coaching and support resource when requested by campus leadership.
• Provide systems guidance and troubleshooting support to admissions team members to ensure effective and compliant use of admissions tools.
• Partner with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies.
• Identify and escape operational, systems, or compliance risks impacting enrollment performance.
• Lead or co-facilitate admissions training sessions, skill refreshers, and onboarding support.
• Support rollout of new initiatives, scripts, systems updates, and process changes.
• Serve as a subject-matter resource for admissions practices and expectations.
• Support department leadership providing managerial coverage as needed.

Skills

Enrollment goals achievement

Coaching

Data interpretation

Performance reporting

Quality observations

Education

Associate's degree

Tools

CRM/SIS platforms

Job description

Northbridge University is seeking an Admissions Assistant Director to lead enrollment efforts and coach an admissions team. The role partners with senior campus leadership to drive new student and re-entry enrollment, applying quality observations, data insights, and performance metrics to raise standards and consistency.

The incumbent will manage interviews, reporting, and systems support, ensuring compliance and timely interventions. Extended hours and weekend work are expected.