Enrollment/Degree Verification Specialist

NCCU Public Administration; Durham (NC); Presencial; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accrued Vacation and Sick Leave

Health Benefits

11-12 Paid Holidays

TSERS Retirement System

401k and more

Descripción de la vacante

North Carolina Central University, located in Durham, NC, seeks an Enrollment/Degree Verification Specialist within the University Registrar. The role focuses on comprehensive administrative support for student records, FERPA compliance, and communications with faculty and students, ensuring accurate transcript processing and documentation.

You will operate Banner, SIS Plus, imaging software, and related systems, coordinating with the National Student Clearinghouse on enrollment matters and

Formación

• Demonstrates knowledge of office organization and effective communication with faculty, staff, students, and customers.
• Proficient in Microsoft Office Suite, HighView, Banner XtenderSolutions, Imaging References Database, Banner System, and SIS Plus.
• Operates scanners, fax machines, copiers, and network printers for records processing.
• Applies problem-solving to resolve routine records-processing issues.
• Knows processing, archiving, imaging, retrieval, and management of student documents with confidentiality.
• Ensures compliance with FERPA and related policies in handling student records.

Responsabilidades

• Provide administrative and records support for student academic records and FERPA compliance.
• Update Banner SIS Plus, Banner XtenderSolutions Imaging Software, Imaging Database, and related systems; coordinate with NSC on enrollment records.
• Communicate policies and procedures to faculty, staff, students, and other stakeholders; respond to inquiries.
• Prepare official transcripts, correspondence, reports, and other documents; ensure accuracy and proper documentation.
• Handle and process sensitive student records, including withdrawal-related information, with confidentiality and security.

Conocimientos

Office communication

Microsoft Office

HighView

Banner XtenderSolutions

Imaging References Database

Banner System

SIS Plus

Scanners & imaging equipment

Problem solving

FERPA knowledge

Educación

High School Diploma or GED

Herramientas

Banner XtenderSolutions Imaging Software

Banner System

Imaging References Database

SIS Plus

HighView

Descripción del empleo

Position Information

Position/Classification Title Administrative Support Specialist Working Title Enrollment/Degree Verification Specialist Competency Level Journey Position Number 100523 Salary Grade Equivalent FLSA Non-Exempt Appointment Type Permanent - Full Time FTE 1 = 40 hours/week, 12 months If time limited, duration date Department Hiring Range $34,602 - $44,673 EEO-1 Category Administrative Support Workers SOC Code 43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NC State – Health Benefits
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit

The purpose of the University Registrar is responsible for maintaining the integrity of all student academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law (such as the Buckley Amendment, FERPA – Family Educational Rights and Privacy Act) and by University policy.

Primary Purpose of Position

The primary purpose of this position is to provide comprehensive administrative and records support for student academic records and related processes, ensuring compliance with University policies and procedures, as well as applicable state and federal regulations, with particular emphasis on the Family Educational Rights and Privacy Act (FERPA). The position communicates and interprets policies, procedures, and regulatory requirements for faculty, staff, students, and other constituents; processes and maintains sensitive student records; and ensures the accuracy, completeness, security, retention, and appropriate disposition of academic records and documentation.

The position is responsible for the evaluation and processing of verification and degree-related records, including archiving, imaging, retrieval, and maintenance of supporting documentation. The position updates the Banner Student System using appropriate and approved documentation and maintains ongoing communication and coordination with the National Student Clearinghouse regarding student enrollment and academic record matters. The position also supports and communicates University policies and procedures related to student withdrawals, ensuring timely, accurate, and consistent processing of withdrawal-related information and inquiries.

In addition, the position prepares official transcripts, correspondence, memoranda, reports, and other documents; reviews information for accuracy and completeness; and recommends procedural updates as systems, processes, and job requirements evolve. The position utilizes Banner, Student Information System (SIS Plus), Microsoft Office Suite, HighView and Banner XtenderSolutions Imaging Software, databases, scanners, and other specialized equipment to support efficient records processing and customer service. The position applies established policies, procedures, laws, and regulations in reviewing and processing records and seeks appropriate assistance when complex academic record searches, retrievals, or interpretations are required.

Required Knowledge, Skills, And Abilities

• Demonstrates knowledge of office organization and the ability to communicate effectively, both verbally and in writing, with faculty, staff, students, and other customers.
• Demonstrates proficiency in applying a variety of features and functions within Microsoft Office Suite, HighView, Banner XtenderSolutions Software, the Imaging References Database, Banner System, and Student Information System (SIS Plus).
• Operates and utilizes specialized equipment, including scanners, fax machines, copiers, and network printers, to support document processing, imaging, and records management.
• Applies problem-solving skills to resolve routine records-processing and administrative issues and determine appropriate courses of action.
• Demonstrates in-depth knowledge of the processing, archiving, imaging, retrieval, and management of student documents and academic records, with particular attention to the sensitive and confidential nature of student information.
• Ensures student records are handled, maintained, and processed in accordance with established procedures, policies, and applicable requirements governing the confidentiality and security of academic records.

Minimum Education/Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Pre-Employment Requirements

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Work Hours 8:00 a.m. - 5:00 p.m. Position required to work during periods of adverse weather or other emergencies No Campus Security Authority Designated Position No Work Location Fully On-site (dedicated office at Duty Station)

Key Responsibilities and Related Competencies

Required Competency Verbal Communication Duties

• Demonstrates knowledge of and ability to communicate University policies and procedures, as well as applicable state and federal regulations, clearly, concisely, and in an organized manner, with particular emphasis on the Family Educational Rights and Privacy Act (FERPA).
• Accurately explains and interprets policies, procedures, and regulatory requirements in response to the specific needs of faculty, staff, students, and other University constituents.
• Maintains ongoing communication and coordination with the National Student Clearinghouse regarding student enrollment and academic record matters.
• Provides support for and communicates University policies and procedures related to student withdrawals, ensuring the timely, accurate, and consistent handling of withdrawal-related information and inquiries.

Required Competency Written Communication Duties

• Demonstrates knowledge and proficiency in word processing and document preparation to accurately prepare letters, memoranda, official transcripts, correspondence, and other documents in response to requests from faculty, staff, students, and other customers.
• Prepares written recommendations for updates to procedures and processes as systems, technologies, and job requirements evolve.

Required Competency Office Technology Duties

• Selects, understands, and effectively applies a variety of features and functions within software applications, databases, information systems, and specialized equipment to perform records management and administrative functions.
• Utilizes Microsoft Office Suite, HighView, Banner XtenderSolutions Imaging Software, the Imaging References Database, Banner System, and Student Information System (SIS Plus) to process, retrieve, maintain, and manage student records and related information.
• Operates scanners, fax machines, copiers, network printers, and other specialized equipment to support document processing, imaging, and records management activities.

Required Competency Program Knowledge Duties

• Demonstrates proficiency in selecting, utilizing, and fully applying a variety of features and functions within software applications, databases, information systems, and specialized office equipment to support efficient records management and administrative operations.
• Utilizes Microsoft Office Suite, HighView, Banner XtenderSolutions Imaging Software, the Imaging References Database, Banner System, and Student Information System (SIS Plus) to process, maintain, retrieve, and manage student records and related information.
• Operates and utilizes specialized equipment, including scanners, fax machines, copiers, and network printers, to support document processing, imaging, and records management activities.

Required Competency Information/Records Administration Duties

• Demonstrates the ability to request and utilize assistance from the Imaging Liaison and Coordinator in conducting academic record searches, retrievals, and related records-processing activities.
• Processes student records by applying and, when appropriate, interpreting established agency procedures, University policies, laws, regulations, and applicable guidelines.
• Reviews records, documentation, and related information for completeness, accuracy, and compliance with established requirements using multiple guidelines and sources of information.

Required Documents

• Resume/CV

Optional Documents

• DD-214 (Veterans Only)
• Letter of Recommendation 1
• Letter of Recommendation 2
• NGB23A or NGB22/DD256 (National Guard Only)