Enrollment Data Coordinator

DA Brand; Deerfield (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Tuition remission

Job summary

Deerfield Academy seeks an Enrollment Data Coordinator to support prospective families through the application process, manage applicant records, and assist Admission Officers during peak periods. This is a full-time role during the academic year (40 weeks).

The position reports to the Dean of Financial Aid & Enrollment and collaborates with the Admission Team to ensure timely communications and accurate data entry. Strong customer service and data-management skills are essential.

Qualifications

• Associate’s degree and/or equivalent work-related experience required.
• 3-5 years customer service experience.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong interpersonal and organizational skills.
• Ability to multi-task effectively.
• Excellent MS Office skills, specifically Outlook and Google Docs.
• Ability to be flexible and work as part of a team.
• Ability to manage, and sensitivity to, highly confidential information.
• Demonstrated commitment to diversity and inclusion, and to serving the needs of a diverse community.

Responsibilities

• Manage the Admission email account and answer and direct phone calls, including responding to applicant inquiries and interview scheduling.
• Provide application and enrollment support and guidance to prospective families and assist candidates in meeting admission deadlines.
• Maintain and update digital Admission communications, confirmations, correspondence templates, and checklist communications.
• Coordinate international admission acceptance mailings, Viewbook mailings, and Doorway to Deerfield data requests.
• Greet prospective students and families during campus visits.

Skills

Customer service

Communication skills

Attention to detail

Interpersonal skills

Organizational skills

Multi-tasking

MS Office

Outlook

Google Docs

Education

Associate’s degree or equivalent

Tools

Outlook

Google Docs

MS Office

Job description

The successful candidate will receive a $1,000 sign-on bonus ($500 paid at time of hire and $500 paid at the end of 90 days of employment.

Reporting to the Dean of Financial Aid & Enrollment and collaborating with the Admission Team, the Enrollment Data Coordinator coordinates Admission Office communications, supports prospective families throughout the application process, maintains applicant records and materials and participates in admission events. This position is full time during the academic year (40 weeks a year).

Primary Duties and Responsibilities

External Communications:

• Manage the Admission email account and answer and direct phone calls, including responding to applicant inquiries and interview scheduling.
• Provide application and enrollment support and guidance to prospective families and assist candidates in meeting admission deadlines.
• Maintain and update digital Admission communications, confirmations, correspondence templates, and checklist communications.
• Coordinate international admission acceptance mailings, Viewbook mailings, and Doorway to Deerfield data requests.
• Greet prospective students and families during campus visits.

Data Management

• Review, upload, process, and maintain applicant materials, including transcripts, recommendations, grades, and supplemental materials.
• Maintain applicant records and checklists, including transcript tracking, application requirements, and applicant data updates.
• Process applicant transcripts for Admission Committee review and Academic Affairs.
• Scan and upload incoming applicant mail and supporting documents to School Admin.
• Create and distribute Academic Data Sheets.

General Office Administration

• Provide administrative support to Admission Officers and application readers during committee season.
• Assist with Admission events and programming as needed.
• Serve as the backup to the Visit & Tour Guide Coordinator as needed.
• Greet and direct visitors as needed

Other duties as assigned

Job Specifications

• Associate’s degree and/or equivalent work- related experience required
• 3-5 years customer service experience
• Excellent oral and written communication skills
• Strong attention to detail
• Strong interpersonal and organizational skills
• Ability to multi-task effectively
• Excellent MS Office skills, specifically Outlook and Google Docs
• Ability to be flexible and work as part of a team
• Ability to manage, and sensitivity to, highly confidential information
• Demonstrated commitment to diversity and inclusion, and to serving the needs of a diverse community

Physical Demands

• Ability to frequently sit for sustained periods of time
• Ability to frequently sustain substantial movements of the wrists, hands and/or fingers
• Ability to occasionally lift, carry, push, pull or otherwise move objects of up to 10 lbs
• Ability to occasionally stoop, kneel and reach
• Working Conditions
• The worker is mainly in an office environment, and is not substantially exposed to adverse environmental conditions.

Special Instructions for Applicants

Application materials must include:

• Cover letter summarizing interests and qualifications

Deerfield Academy offers a competitive total compensation package, where base compensation or salary is just one component. Pay within the published range is determined by factors such as qualifications, job-related knowledge, skills, and experience, allowing for growth and progression within the role.

We also offer a comprehensive suite of benefits to eligible employees, including:

• Health & Financial: Medical, dental, and vision insurance; a 403(b)-retirement plan; and employer-paid life and disability plans.
• Time Off: Generous paid time off and paid holidays.
• Campus Perks: Tuition remission, fitness center access and complimentary dining hall meals

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.