Enrollment Counselor: Empower Access to Coverage

Lone Star Circle of Care; Round Rock (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403b Employee Retirement Plan

Paid Time Off

Job summary

Lone Star Circle of Care is seeking an Enrollment Counselor to help individuals and families access health care coverage through the Health Insurance Marketplace and Medicaid/CHIP programs. You will screen eligibility, explain options, and guide clients through the enrollment process with face-to-face support across LSCC facilities.

Ideal candidates have strong customer service skills, bilingual English/Spanish, and at least two years in eligibility determination or related health services.

Qualifications

• High school diploma or GED is required.
• Associates degree preferred in health services or related field.
• Minimum of two years of experience in program eligibility determination or health and human services work.
• Bilingual English/Spanish language skills preferred.

Responsibilities

• Provide non-biased information on coverage options and benefits.
• Assist and complete enrollment applications.
• Verify documents and information via calls for face-to-face appointments.
• Handle program registrations to ensure accurate screening and enrollment outcomes.
• Identify programs for which patients may be eligible using verification tools.
• Maintain patient documentation in VeritySource, Athena, and other systems.

Skills

Bilingual English/Spanish

Eligibility determination experience

Customer service

Problem solving

Education

High school diploma or GED

Associates degree

Job description

Lone Star Circle of Care is seeking an Enrollment Counselor to help individuals and families access health care coverage through the Health Insurance Marketplace and Medicaid/CHIP programs. You will screen eligibility, explain options, and guide clients through the enrollment process with face-to-face support across LSCC facilities.

Ideal candidates have strong customer service skills, bilingual English/Spanish, and at least two years in eligibility determination or related health services.