Enrollment Coordinator

Dm Clinical Research Group; Florida; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Dm Clinical Research Group in Florida seeks a Patient Enrollment Coordinator to educate patients about clinical studies and identify eligible participants for enrollment. You will coordinate between site staff and enrollment leadership to streamline scheduling and enrollment decisions.

The role requires strong communication, multitasking, and organizational skills, with some in-person sales experience and bilingual Spanish preferred. Travel to multiple locations may be required.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 1+ year in a health or medical-related work environment.
• 6+ months of in-person sales experience.
• Bilingual Spanish preferred.
• Flexibility to work from multiple locations.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain strong organization.

Responsibilities

• Educates patients on the company and enrollment options to identify compatible studies for enrollment.
• Acts as a liaison between site staff and enrollment staff to streamline scheduling and enrollment decisions.
• Coordinates with leadership to identify and schedule eligible patients for priority study focuses.
• Manages same-day scheduled patients, updating trackers and communicating arrival and appointment details.
• Follows up with enrolled ambassadors to obtain referral information and maintains ongoing relations.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Detail orientation

Organization

Spanish

Education

High School Diploma or GED

Tools

CRM software

Job description

The Patient Enrollment Coordinator is responsible for educating patients and potential patients on the company and the studies we are enrolling for with the goal of finding a compatible study for enrollment.DUTIES & RESPONSIBILITIESActs as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.)Any other tasks assigned by Patient Enrollment or site managementKNOWLEDGE & EXPERIENCEEducation:High School Diploma or GED requiredExperience:2+ years of customer service experience1+ year in a health or medical-related work environment (i.e. - Dr. Office, clinic, medical-related call center, etc.)6+ months of in-person sales experience (in any industry/capacity)Credentials:N/AKnowledge and Skills:Bilingual (Spanish) preferredFlexibility to work from multiple locationsExcellent verbal and written communication skillsAbility to multitaskStrong organization skills and attention to detailKPI & Success Metrics# of Patients Identified# of Patients Successfully Contacted# of Patients Completed Prescreens# of Patients Completed Screens# of Patients Randomized