Enrollment Coordinator

HHM Health; Dallas (TX); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Savings Account

403(b) retirement plan with matching

Generous paid time off

ADD plan

Short-term & Long-term Disability

Employee Assistance Programs (EAP)

HHM CARES Fund

Descripción de la vacante

HHM Health in Dallas is seeking an Enrollment Coordinator to serve as the first point of contact for patients and families, handling enrollments and front desk tasks with a focus on service excellence.

You will schedule appointments, verify eligibility, collect necessary documents, and explain available benefits while supporting a diverse patient population in the Dallas area.

Formación

• Must have strong patient engagement and communication skills.
• Experience with Medicaid enrollment and front desk responsibilities.
• Bilingual in Spanish, Pashto, Burmese, Rohingya or another language is preferred.

Responsabilidades

• Schedule new and established patients across locations and specialties.
• Determine patient eligibility for benefits and verify income/resources.
• Explain benefits, rights, and responsibilities; assist with registrations and document collection.
• Travel to other Dallas–Fort Worth locations as needed for coverage.

Conocimientos

Patient engagement

Communication skills

Multilingual capabilities

Attention to detail

Service excellence

Educación

High School Diploma or equivalent

Herramientas

eClinicalWorks

MS Office Suite

Descripción del empleo

We're Humanizing Healthcare

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in the heart of Dallas

We are seeking an Enrollment Coordinator with a passion for service excellence to join the HHM Health team. The Enrollment Coordinator serves as the first point of contact for patients and families, providing exceptional customer service in a healthcare environment. This role handles patient enrollments while staying up to date with front desk responsibilities.

Here's a Sneak Peek At What You'll Do

• Schedule new and established patients in all locations and specialties
• Schedule new patient appointments and interviews applicants or authorized representative to gather information while determining eligibility for benefits.
• Obtain, verify, and calculate income and resources to determine patients financial eligibility.
• Explain available benefit programs, rights and responsibilities and other agency services to applicants/recipients and general public.
• Work with a diverse patient population in the heart of Dallas
• Obtain and scan all necessary demographic, financial information, missing registration items, consents and other missing documents required for registration and to properly determine potential program eligibility.
• Explain and verify patients' sliding fee discounts according to clinic protocol.
• Verify insurance eligibility during enrollment process or prior to patients' appointment
• Travel to other locations in the DFW Metroplex, as needed for coverage needs.

What You Need To Succeed

To become one of our CARES-givers, you will have excellent patient engagement, strong communication skills and an eye for continuous improvement. You will also have the following:

• High School Diploma or equivalent
• At least one (1) year of related experience, prior experience in a community-based clinic is preferred.
• Prior experience with medical enrollment including Medicaid.
• Experience with eClinicalWorks or similar and MS Office Suite skills
• Bilingual in Spanish, Pashto, Burmese, Rohingya or any other languages, preferred.
• Passion for providing service excellence
• Have a servant heart with the desire to make a positive impact

What We Offer

At HHM Health, the health and well-being of our employees matters just as much as that of our patients. We offer free employee coverage for vision, dental, and life insurance; and competitive medical premiums. Additionally, our full-time employees are eligible for the following:

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% andmatch50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous paid time off plan for full-time employees (Health & Wellness + Paid time +Volunteer Days)
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

We’re battling the Dallas Community’s Healthcare Crisis

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.

To learn more about how we’re making a difference, visit us online at: https://www.hhmhealth.org/

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.

No third-party recruitment agencies, please.