Enrollment Coordinator

Southern Utah University; Cedar City (UT); On-site; USD 34,000 - 42,000; Full time

Job summary

Southern Utah University in Cedar City, UT seeks an Enrollment Coordinator to manage front-line services in the Registrar's Office. This role emphasizes FERPA compliance and coordinating the student employee team.

You will lead 10+ student employees, oversee the comprehensive registration process, and resolve complex registration barriers across multiple channels. Collaboration with campus partners and adherence to policies are essential.

Qualifications

• Ability to work on multiple tasks, coordinate schedules, and meet deadlines.
• Excellent verbal, written, and interpersonal skills to communicate effectively with faculty, staff, students and alumni.
• Strong conflict resolution skills
• Demonstrated experience with supervision/mentorship.
• Experience with Google Workspace or equivalent

Responsibilities

• Hires, trains, coordinates, and supervises 10+ student employees. Oversees staffing for front-end, transfer articulation, scheduling, and graduation.
• Directs and coordinates the registration process across walk-in, phone, email, and electronic queue systems; resolves complex barriers and disputes.
• Coordinates registration and training for self-supported units and new Academic Advisors.
• Serves as liaison between Career Services and Registrar's Office to ensure data integrity for Internships.
• Manages purchasing and audits for the Registrar's Office; creates requisitions in line with university policies.
• Assists with budget by providing details on student work hours and purchasing tracking.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Conflict resolution

Supervision/mentorship

Education

Bachelor's degree

Relevant experience accepted

Tools

Ellucian Banner

Google Workspace

Job description

Salary: $38,000.00 Annually

Location: Cedar City, UT

Job Type: Full-time Staff

Job Number: 202600124

Division: Provost's Office

Closing

FLSA: Non-Exempt

Position Summary

The Enrollment Coordinator provides administrative and operational oversight for the front-line service model within the Registrar's Office. This position acts as the primary point of contact for complex customer service escalations, general registration transactions, and information distribution. The Enrollment Coordinator is responsible for abiding by FERPA and institutional academic policies while managing the hiring, training, and operational workflows of a robust student employee team.

Essential Functions

• Hires, trains, coordinates, and supervises 10+ student employees. Oversees the appropriate student staffing needs of the Registrar's Office which includes student staffing for front-end, transfer articulation, academic scheduling, and graduation.
• Directs and coordinates the comprehensive registration process which includes walk-in counter, telephone, email, and electronic queue system. This includes resolving complex registration barriers, overrides, and transaction disputes escalated by student staff.
• Coordinates registration and training for self-supported academic units and new Academic Advisors.
• Serves as the liaison between Career Services and Registrar's Office to ensure proper input and data integrity of Internships.
• Manages purchasing and audit responsibilities for the Registrar's Office by serving as the account manager. Creates and submits purchase requisitions and other documents in compliance with current University policies and procedures
• Assists with budget by providing detailed information regarding student work hours and purchasing tracking.
• Other duties as assigned.

Education & Experience

Minimum Qualifications

• Ability to work on multiple tasks, coordinate schedules, and meet deadlines.
• Excellent verbal, written, and interpersonal skills to communicate effectively with faculty, staff, students, and alumni.
• Strong conflict resolution skills
• Demonstrated experience with supervision/mentorship.
• Experience with Google Workspace or equivalent

Preferred Qualifications

• 4 year Bachelor's Degree OR relevant experience
• Experience with Ellucian Banner or other SIS

Supplemental Information

This position of contingent on funding.

Due to recent changes in H1B visa fees, Southern Utah University is no longer able to sponsor international faculty and staff that require an H1B visa and are currently living outside of the United States.

Southern Utah University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://www.suu.edu/nondiscrimination/.

In accordance with Utah State Code 53A-3-410, appointment to this position is contingent upon the successful passing of a background check.