Enrollment Communications Leader (Bilingual)

South Texas College; United States; On-site; USD 43,000 - 53,000; Full time

Job summary

South Texas College seeks a Coordinator of College Connections to lead the campus call center operations and manage enrollment communications. The role drives admissions, registration, financial aid, and outreach activities to support recruitment and student persistence.

The position requires a Bachelor's degree with at least three years in higher education or related fields, and experience with enrollment management and customer service. Some travel within the district may be needed.

Qualifications

• Bachelor's degree in a related field is required; a Master's is preferred.
• Experience in higher education, student services, enrollment management, or call center operations is advantageous.
• Strong knowledge of communication platforms and FERPA regulations.

Responsibilities

• Oversee daily operations of the STC Call Center and ensure effective delivery of student communication services.
• Supervise, train, schedule, and evaluate call center staff district-wide.
• Monitor performance metrics, phone queue activity, and customer service standards for efficiency.
• Coordinate inbound/outbound communications related to admissions, registration, and financial aid.
• Assist in telemarketing campaigns and enrollment outreach to support enrollment goals.

Skills

Call center management

Enrollment management

Stakeholder collaboration

Data analysis

Project coordination

Customer service excellence

Microsoft Office

Education

Bachelor's degree required

Master's degree preferred

Tools

Banner/Workday

Footprints

Salesforce

Gecko Talk

Mongoose Messaging System

Early Alert System

Job description

South Texas College seeks a Coordinator of College Connections to lead the campus call center operations and manage enrollment communications. The role drives admissions, registration, financial aid, and outreach activities to support recruitment and student persistence.

The position requires a Bachelor's degree with at least three years in higher education or related fields, and experience with enrollment management and customer service. Some travel within the district may be needed.