Enrollment Communications Coordinator

South Texas College; McAllen (TX); On-site; USD 43,000 - 53,000; Full time

Job summary

South Texas College in McAllen, TX seeks a Coordinator - College Connections to manage the college call center operations and student enrollment communications. You will supervise staff, coordinate admissions, financial aid, and registration outreach, and ensure timely responses to student inquiries.

The role requires a bachelor's degree, experience in higher education or enrollment management, and strong communication skills in English and Spanish.

Qualifications

• Bachelor's degree required; master's preferred.
• Experience in higher education or enrollment management is a plus.
• Familiar with call center operations and student communications.

Responsibilities

• Oversees the daily operations of the STC Call Center and ensures effective inbound and outbound student communications.
• Supervises, trains, schedules, and evaluates Call Center staff district wide.
• Coordinates admissions, registration, financial aid, payment, enrollment, and general student services outreach.
• Analyzes enrollment trends and prepares operational reports and metrics.
• Ensures FERPA compliance and maintains student data privacy standards.

Skills

Customer service excellence

Bilingual English/Spanish

Call center supervision

Data analysis

Education

Bachelor's Degree

Master's Degree preferred

Tools

Banner/Workday

Salesforce

Footprints

Gecko Talk

Early Alert System

Job description

South Texas College in McAllen, TX seeks a Coordinator - College Connections to manage the college call center operations and student enrollment communications. You will supervise staff, coordinate admissions, financial aid, and registration outreach, and ensure timely responses to student inquiries.

The role requires a bachelor's degree, experience in higher education or enrollment management, and strong communication skills in English and Spanish.