Coordinator - College Connections

South Texas College; United States; On-site; USD 43,000 - 53,000; Full time

Job summary

South Texas College seeks a Coordinator of College Connections to lead the campus call center operations and manage enrollment communications. The role drives admissions, registration, financial aid, and outreach activities to support recruitment and student persistence.

The position requires a Bachelor's degree with at least three years in higher education or related fields, and experience with enrollment management and customer service. Some travel within the district may be needed.

Qualifications

• Bachelor's degree in a related field is required; a Master's is preferred.
• Experience in higher education, student services, enrollment management, or call center operations is advantageous.
• Strong knowledge of communication platforms and FERPA regulations.

Responsibilities

• Oversee daily operations of the STC Call Center and ensure effective delivery of student communication services.
• Supervise, train, schedule, and evaluate call center staff district-wide.
• Monitor performance metrics, phone queue activity, and customer service standards for efficiency.
• Coordinate inbound/outbound communications related to admissions, registration, and financial aid.
• Assist in telemarketing campaigns and enrollment outreach to support enrollment goals.

Skills

Call center management

Enrollment management

Stakeholder collaboration

Data analysis

Project coordination

Customer service excellence

Microsoft Office

Education

Bachelor's degree required

Master's degree preferred

Tools

Banner/Workday

Footprints

Salesforce

Gecko Talk

Mongoose Messaging System

Early Alert System

Job description

Job Description Department: College Connections

The Coordinator of College Connections assists with the daily operations of the STC Call Center and supports institutional enrollment communication initiatives for South Texas College. The position oversees inbound and outbound student communication efforts, including call center operations, telemarketing campaigns, student inquiry management, and enrollment-related outreach activities designed to support recruitment, registration, financial aid completion, payment, and student persistence.

Specific Duties and Responsibilities Essential Functions:

• Oversees the daily operations of the STC Call Center and ensures effective delivery of inbound and outbound student communication services.
• Supervises, trains, schedules, and evaluates Call Center staff district wide.
• Monitors call center performance metrics, phone queue activity, staffing coverage, and customer service standards to ensure operational efficiency and timely response to student inquiries.
• Coordinates inbound and outbound communication efforts related to admissions, registration, financial aid, payment, enrollment, and general student services.
• Assists in the coordination and implementation of telemarketing campaigns and enrollment communication initiatives designed to support institutional enrollment goals.
• Oversees institutional inquiry response processes for prospective students submitted through the college website and other communication platforms.
• Assists with the development and implementation of communication procedures, customer service protocols, and escalation processes to improve student experience and operational effectiveness.
• Collaborates with cross-functional departments within the Division of Student Affairs and Enrollment Management (SAEM), as well as other departments and divisions across the college, to coordinate enrollment communication efforts and student outreach initiatives.
• Assists with enrollment outreach efforts targeting continuing students who have not registered for upcoming semesters or completed financial aid requirements.
• Coordinates communication efforts for students at risk of being dropped for non-payment and supports reinstatement outreach efforts as needed.
• Utilizes institutional systems and communication platforms including Footprints, Gecko Talk, Mongoose Messaging System, Banner/Workday, and other systems to document student interactions, track outreach activities, and monitor communication effectiveness.
• Analyzes trends in enrollment to provide statistical data and reports as needed.
• Assists with the preparation of operational reports, communication metrics, call center analytics, and enrollment outreach data.
• Ensures compliance with institutional policies, FERPA regulations, and applicable federal and state regulations related to student communications and records management.
• Provides a positive, professional, and student-centered customer service experience.
• Conducts media interviews on behalf of the college to promote enrollment.
• Travels throughout the college district, as needed.
• Serves as Campus Security Authority.
• Performs other duties as assigned.

Required Education and Experience

Bachelor's Degree required; Master's Degree preferred.

At least three (3) years of professional experience in higher education, student services, enrollment management, call center operations, student outreach, customer service, or related areas preferred.

Required Knowledge, Skills and Abilities

• Familiarity with customer service operations and/or call center management
• Demonstrated experience coordinating student communication or outreach initiatives
• Demonstrated experience utilizing communication platforms
• Knowledge of enrollment management and student support processes
• Ability to analyze operational and communication effectiveness data
• Ability to manage multiple communication campaigns and priorities simultaneously
• Strong organizational and problem-solving skills
• Knowledge of Banner/Workday, Salesforce, Footprints, Geco Talk, Early Alert System, or similar systems preferred
• Excellent oral, written, presentation, and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Maintains familiarity with the College's programs, policies, procedures and academic standards.
• Bilingual, English/Spanish.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of students, faculty, staff, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Checks, Certificates, Licenses, and Registrations

Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.

In addition, subject to a federal background check. Must have or qualify for a valid Texas driver’s license and proof of liability insurance.

Physical Requirements

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Ability to make rational decisions through sound logic and deductive processes.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Sitting and standing particularly for sustained periods of time.
• Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Minimum Compensation $48,233.00

Desired Start Date November 23, 2026

Posting Close Date (No Close Date if Blank) 17 November 2026 11:59pm

Founded in 1993, South Texas College offers more than 127 degree & certificate options, including associate degrees in a variety of liberal art, social science, business, math, science, technology, advanced manufacturing, and allied health fields of study. Additionally, South Texas College is the only community college in the State of Texas to offer 5 baccalaureate degrees. South Texas College has a faculty and staff of more than 2,200 to serve the college’s five campuses, two higher education centers, and one virtual campus. Since 2000, the Dual Credit Programs has served 130,000 high school students at 70 high school partners, saving families over $340 million dollars in tuition.