Enrollment Coach: Guide Students into Workforce Pathways

COLLEGE OF MAINLAND; Texas City (TX); On-site; USD 50,000 - 62,000; Full time

Job summary

College of the Mainland seeks an Enrollment Coach to guide prospective students through noncredit and workforce programs—from inquiry to registration and first class day. You'll serve as primary contact, coordinating with credit enrollment and using CRM/SIS tools to track interactions, support Texas Public Education Grant funding, and help students choose the right program.

This is a full-time exempt position with a 12-month contract length emphasizing outreach, recruitment events, and strong

Qualifications

• Bachelor’s degree required.
• Experience in a community college continuing education or workforce training environment.
• Experience supporting students through registration or enrollment processes.
• Experience using a client relationship management (CRM) or student information system (SIS).
• Bilingual (English/Spanish).
• Knowledge of college programs workforce pathways and student services.
• Ability to communicate clearly and effectively with diverse student populations.
• Ability to guide students through program options and enrollment processes.
• Strong organizational follow-up and time management skills.
• Ability to work independently while collaborating with a team.
• Ability to use CRM systems and digital communication tools.
• Ability to manage multiple students and priorities during high-volume periods.

Responsibilities

• Serve as the primary point of contact for individuals exploring continuing education and workforce training programs.
• Assist prospective students with understanding program options and identifying the best starting point based on their career and education goals.
• Explain how noncredit programs connect to credit pathways credentials of value and long-term opportunities.
• Provide enrollment coaching through phone, email, text, chat, and/or in-person communication.
• Guide students through the continuing education registration process from inquiry through the first day of class.
• Assist students with completing required paperwork for programs that have additional enrollment steps such as health care or industrial programs.
• Provide basic guidance on FAFSA completion for the purpose of determining eligibility for Texas Public Education Grant and other approved workforce funding sources.
• Ensure students understand program schedules, requirements, costs and next steps for successful enrollment.
• Coordinate with credit enrollment coaches to remain informed about academic programs admissions processes and pathway options across the College.
• Support smooth transitions between noncredit and credit programs through warm handoffs and coordinated advising.
• Participate in cross-training and professional development to remain current on all college offerings.
• Participate in outreach and recruitment activities including information sessions community events and workforce initiatives.
• Maintain accurate records of student interactions enrollment status and follow-up activities in the College’s CRM and student systems.
• Use caseload and pipeline data to support timely communication and follow-up with prospective students.
• Perform other duties as assigned.

Skills

CRM systems

Communication

Bilingual English/Spanish

Time management

Education

Bachelor’s degree

Tools

CRM systems

SIS

Job description

College of the Mainland seeks an Enrollment Coach to guide prospective students through noncredit and workforce programs—from inquiry to registration and first class day. You'll serve as primary contact, coordinating with credit enrollment and using CRM/SIS tools to track interactions, support Texas Public Education Grant funding, and help students choose the right program.

This is a full-time exempt position with a 12-month contract length emphasizing outreach, recruitment events, and strong