Enrollment Coach (2 vacancies)

COLLEGE OF MAINLAND

Texas City (TX)

On-site

USD 50,000 - 62,000

Full time

26 hours ago

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Job summary

College of the Mainland seeks an Enrollment Coach to guide prospective students through noncredit and workforce programs—from inquiry to registration and first class day. You'll serve as primary contact, coordinating with credit enrollment and using CRM/SIS tools to track interactions, support Texas Public Education Grant funding, and help students choose the right program.

This is a full-time exempt position with a 12-month contract length emphasizing outreach, recruitment events, and strong

Qualifications

Bachelor’s degree required.
Experience in a community college continuing education or workforce training environment.
Experience supporting students through registration or enrollment processes.
Experience using a client relationship management (CRM) or student information system (SIS).
Bilingual (English/Spanish).
Knowledge of college programs workforce pathways and student services.
Ability to communicate clearly and effectively with diverse student populations.
Ability to guide students through program options and enrollment processes.
Strong organizational follow-up and time management skills.
Ability to work independently while collaborating with a team.
Ability to use CRM systems and digital communication tools.
Ability to manage multiple students and priorities during high-volume periods.

Responsibilities

Serve as the primary point of contact for individuals exploring continuing education and workforce training programs.
Assist prospective students with understanding program options and identifying the best starting point based on their career and education goals.
Explain how noncredit programs connect to credit pathways credentials of value and long-term opportunities.
Provide enrollment coaching through phone, email, text, chat, and/or in-person communication.
Guide students through the continuing education registration process from inquiry through the first day of class.
Assist students with completing required paperwork for programs that have additional enrollment steps such as health care or industrial programs.
Provide basic guidance on FAFSA completion for the purpose of determining eligibility for Texas Public Education Grant and other approved workforce funding sources.
Ensure students understand program schedules, requirements, costs and next steps for successful enrollment.
Coordinate with credit enrollment coaches to remain informed about academic programs admissions processes and pathway options across the College.
Support smooth transitions between noncredit and credit programs through warm handoffs and coordinated advising.
Participate in cross-training and professional development to remain current on all college offerings.
Participate in outreach and recruitment activities including information sessions community events and workforce initiatives.
Maintain accurate records of student interactions enrollment status and follow-up activities in the College’s CRM and student systems.
Use caseload and pipeline data to support timely communication and follow-up with prospective students.
Perform other duties as assigned.

Skills

CRM systems

Communication

Bilingual English/Spanish

Time management

Education

Bachelor’s degree

Tools

CRM systems

SIS

Job description

Enrollment Coach (2 vacancies)

Contract Length 12 months

Class Summary

At College of the Mainland ( COM ), education changes lives and creates opportunity. The Continuing Education (CE) Enrollment Coach plays a key role in helping individuals take that first step toward a new career, a new credential or a new future. Through personalized guidance, encouragement and clear information, the coach helps prospective students move confidently from interest to exploration to registration.

In this role, the CE Enrollment Coach serves as the primary point of contact for individuals exploring continuing education and workforce training programs. The coach supports students from first connection through registration and the start of class, helping them identify the right program based on their career and educational goals.

While this position is focused on noncredit and workforce programs, the Enrollment Coach works closely with credit enrollment coaches to ensure students understand the full range of opportunities at the College and can transition smoothly between noncredit and credit pathways when appropriate. This role is central to creating a welcoming, supportive and coordinated enrollment experience for every student.

Candidates Eligible to Apply

Internal/External

Position Type

Exempt Staff

Employment Status

Full Time

Position Funding Type

Regular

Education

Bachelor’s degree required

Preferred Education, Training, and Experience

Experience working in a community college continuing education or workforce training environment
Experience supporting students through registration or enrollment processes
Experience using a client relationship management ( CRM ) or student information system ( SIS )
Bilingual (English/Spanish)
Knowledge of college programs workforce pathways and student services
Ability to communicate clearly and effectively with diverse student populations
Ability to guide students through program options and enrollment processes
Strong organizational follow-up and time management skills
Ability to work independently while collaborating with a team
Ability to use CRM systems and digital communication tools
Ability to manage multiple students and priorities during high-volume periods

Preferred Knowledge & Skills

Familiarity with continuing education and workforce training programs
Knowledge of noncredit and credit pathway alignment
Experience supporting financial assistance processes including the Texas Public Education Grant ( TPEG ) or workforce funding
Experience in enrollment coaching case management or student navigation models
Ability to use data to support enrollment and student success efforts

Licensing/Certification Requirements

N/A

Job Duties

Serve as the primary point of contact for individuals exploring continuing education and workforce training programs.
Assist prospective students with understanding program options and identifying the best starting point based on their career and education goals.
Explain how noncredit programs connect to credit pathways credentials of value and long-term opportunities.
Provide enrollment coaching through phone, email, text, chat, and/or in-person communication.
Guide students through the continuing education registration process from inquiry through the first day of class
Assist students with completing required paperwork for programs that have additional enrollment steps such as health care or industrial programs.
Provide basic guidance on FAFSA completion for the purpose of determining eligibility for Texas Public Education Grant and other approved workforce funding sources.
Ensure students understand program schedules, requirements, costs and next steps for successful enrollment.
Coordinate with credit enrollment coaches to remain informed about academic programs admissions processes and pathway options across the College.
Support smooth transitions between noncredit and credit programs through warm handoffs and coordinated advising.
Participate in cross-training and professional development to remain current on all college offerings.
Participate in outreach and recruitment activities including information sessions community events and workforce initiatives.
Maintain accurate records of student interactions enrollment status and follow-up activities in the College’s CRM and student systems.
Use caseload and pipeline data to support timely communication and follow-up with prospective students.
Perform other duties as assigned.

Physical Requirements

Positions in this class typically require: stooping, crouching, reaching, standing, walking, fingering, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required onlyoccasionally and all other sedentary criteria are met. Attendance Required.

Minimum Salary Range

$49,692

Mid Point Salary Range

Maximum Salary Range

$62,115

Posting Open Date

01/22/2026

Posting Close Date

Posting Will Be Open Until Filled

Yes

EEO Statement

College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.

College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and the 1992.

Documents Needed to Apply

Required Documents