Enrollment Coach Coordinator

Delgado Community College; New Orleans (LA); On-site; USD 52,000 - 70,000; Full time

Job summary

Delgado Community College is seeking an Enrollment Coach Coordinator to provide daily leadership and supervision for Enrollment Coaches, including caseload assignment and performance monitoring.

The Coordinator will develop onboarding and professional development, coordinate coaching strategies across Admissions, Financial Aid, Advising, and Student Accounts, and support student success through effective coaching and service delivery.

Responsibilities

• 45% - Supervision, Coordination, and Training: Lead Enrollment Coaches, assign caseloads, monitor performance, ensure standards.
• 40% - Enrollment Case Management and Student Support: Maintain active caseload, assist through all enrollment stages, coordinate across Admissions, Financial Aid, Advising, and Student Accounts.
• 10% - Data Management and Performance Analysis: Monitor KPIs, analyze data, prepare reports to Director and Assistant Directors.
• 5% - Administrative and Other Duties: Participate in assessments, committees, special projects, and events.

Job description

Duties and Responsibilities:

45% - Supervision, Coordination, and Training

The Enrollment Coach Coordinator provides daily leadership and supervision for Enrollment Coaches, including assigning caseloads, monitoring performance, and ensuring that team members meet departmental standards and goals. The Coordinator develops, coordinates, and delivers onboarding and professional development opportunities for new and continuing Enrollment Coaches, emphasizing effective communication, case management, and student-centered service. Working closely with the Assistant Directors, the Coordinator ensures consistency in coaching strategies and the use of departmental procedures, systems, and communication platforms. Regular team meetings and one-on-one sessions are held to review progress toward goals, share updates, and address challenges impacting team performance.

40% - Enrollment Case Management and Student Support

The Coordinator maintains an active caseload of prospective and returning students to provide individualized assistance through all stages of the enrollment process, including application, financial aid, registration, and onboarding. This position serves as a point of contact for complex student concerns that require coordination between departments such as Admissions, Financial Aid, Advising, and Student Accounts. The Coordinator supports the planning and implementation of New Student Orientation and other enrollment events and provides both individual and group guidance to help students explore academic and career pathways, make informed decisions, and complete all steps necessary to begin their academic journey.

10% - Data Management and Performance Analysis

The Coordinator monitors team caseloads, productivity, and communication metrics to ensure that Enrollment Coaches are meeting departmental key performance indicators (KPIs) and contributing to institutional goals. This position compiles and analyzes data to identify trends, assess outcomes, and recommend improvements in processes or practices. The Coordinator prepares regular reports for the Director of Enrollment Management and Assistant Directors summarizing enrollment progress, conversion rates, and coach activity. The position also conducts satisfaction surveys, tracks student feedback, and applies results to enhance coaching quality and service delivery.

5% - Administrative and Other Duties

The Enrollment Coach Coordinator participates in departmental assessment, planning, and committee work as assigned. The position also assists with special projects and events related to recruitment, enrollment, and student success. The Director of Enrollment Management may assign other duties to support the mission and goals of the department.