Enrollment Coach

Delgado Community College; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Delgado Community College is seeking an Enrollment Services professional to guide prospective students through program choices, admissions, and financial aid while supporting a smooth enrollment experience.

You will collaborate with admissions and financial aid teams, maintain accurate records, and analyze enrollment data to identify improvement opportunities. Some events and after-hours work are anticipated to ensure successful recruitment and onboarding.

Qualifications

• Enrollment counseling experience preferred
• Strong communication and interpersonal skills
• Data entry and record-keeping accuracy

Responsibilities

• 40% Enrollment Counseling: Assist prospective students in understanding academic programs, admission requirements, and financial aid options.
• 40% Enrollment Support: Collaborate with admissions, financial aid, and student finance teams to streamline applications and ensure accuracy of documents.
• 15% Data Management: Maintain accurate, confidential records and monitor student progress through enrollment processes.
• 5% Other Duties: Perform supervisor-assigned tasks and participate in training; some after-hours and weekend work.

Job description

Duties and Responsibilities

• 40% - Enrollment Counseling:

  Assist prospective students and applicants in understanding academic programs (Career Exploration), admission requirements, and financial aid options.

  Provide one-on-one guidance to help students navigate the enrollment process and address any concerns or challenges.

  Host enrollment and recruitment-related workshops for prospects and applicants.

• 40% - Enrollment Support:

  Collaborate with the admissions, financial aid, and student finance teams to streamline application processes and ensure the accuracy of submitted documents.

  The goal is to have the student complete all related enrollment processes (apply, register, and pay for classes).

  Track and follow up on application statuses, providing timely updates to students.

• 15% - Data Management:

  Maintain accurate records of student interactions, ensuring confidentiality and compliance with data protection regulations.

  Report and monitor student progress through the enrollment process.

  Utilize data analytics to identify trends and areas for improvement in the enrollment process.

  Provide event support to any enrollment or recruitment-related events on and off campus.

• 5% Other Duties:

  Perform any other duties the supervisor assigns to ensure the smooth operation of the team and organization.

  Participate in continuous professional development and job-related training.

  Some after-hour and weekend work is expected.