Enrollment Coordinator

Blue Learning; Lewisville (TX); On-site; USD 65,000 - 110,000; Full time

Job summary

Blue Learning, in-house Lewisville, seeks a Director of Enrollment Services and Customer Care to oversee the student enrollment pipeline and act as a bridge between campus teams, the Customer Care Team, and Enrollment Services leadership.

This role emphasizes equipping schools with tools and knowledge for admissions, while the Customer Care Team assists families with applications and registrations. HS diploma required; 2+ years in admissions or operations.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 2+ years in school admissions, district-level administration, or operations.

Responsibilities

• Track weekly enrollment metrics and conversion rates to guide outreach.
• Collaborate with school leaders and admissions registrars to identify areas of needed support.
• Act as SME for SOPs related to enrollment workflows.
• Support in navigating enrollment systems and eligibility criteria.
• Assist in managing seasonal campaigns for new activations and transfers.
• Liaise with Enrollment Services leadership to discuss coaching and SOP updates.
• Participate in meetings with enrollment systems vendors to facilitate onboarding.
• Engage with Data Services to discuss improvements in tracked metrics.
• All other duties as assigned.

Skills

Detail-oriented

Communication skills

Deadline management

Stakeholder management

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Description

Job Title

Director of Enrollment Services and Customer Care

The Organization

We are Blue Learning, a Charter Management Organization that supports the top Charter Districts in the nation with providing hope to students, families, and communities. As a CMO, we take care of the operational aspects of the organization, so the District can focus on the education of their students. We are an integral part of impacting the lives of 22,000+ students across 80+ campuses.

Department

Blue Learning, Enrollment Services

Job Location

In-house, Lewisville

Full Time/Part Time

Full-Time

Salary Information

Salary commensurate with experience

Wage/Hour Status

Exempt

Reports to

Director of Enrollment Services & Customer Care

Position Summary:

The K-12 Enrollment Coordinator oversees the student enrollment pipeline, serving as a vital operational bridge between individual campus teams, Enrollment Services’ Customer Care Team, and Enrollment Services’ leadership. This role does not involve direct family admissions handling; instead, the Enrollment Coordinator drives growth & efficiency by equipping schools with the tools and knowledge to manage the admission pipeline, inclusive of efforts that may involve the Enrollment Services’ Customer Care Team to assist families with submitting their application and/or registration forms. The ideal candidate blends systems-level thinking with exceptional stakeholder management to ensure an efficient, highly collaborative admissions process.

Qualifications

Education/Certification, and Experience:

• High School Diploma (required); Bachelor's degree from four-year College or university (preferred)
• 2+ years of experience in school admissions, district-level administration, or operations, with a strong track record of cross-functional team coordination.

Required Knowledge, Skills, and Abilities (KSAs):

• Ability to proactively manage critical deadlines.
• Detail-oriented, process-oriented, organized, and resourceful.
• Exceptional coaching and communication skills.
• Ability to identify metrics and trends for identification of schools that need to be addressed as soon as possible.
• Ability to communicate effectively with all levels of personnel.
• Versed in systems that track enrollment records, student information records, as well as reporting dashboards and their inter-dependencies.

Duties and Responsibilities:

• Track weekly enrollment metrics and application conversion rates to determine needed outreach / coordination.
• Engage directly with school leaders and admissions’ registrars / secretaries to identify areas of needed support or improvement for the procession of our admissions’ requests.
• Act as a subject matter expert related to the Department-determined SOPs related to handling of our enrollment workflow.
• Support school leaders and admissions’ registrars / secretaries with questions they have in the enrollment system navigation, and/or admission eligibility criteria.
• Assist in managing seasonal campaigns for new school activations, transfers during the open transfer window, and/or other enrollment-related initiatives supported by the organization.
• Act as a liaison for school admins and Enrollment Services Department leaders to discuss ideas / opportunities for coaching, system or SOP updates, or other support that could be provided to families and administrators as it relates to the admissions process.
• Participate in meetings with Enrollment Systems’ vendor and actively participate in conversations pertaining to facilitation of seamless student onboarding.
• Participate in meetings with Enrollment & Data Services team members to discuss improvements needed in our tracked metrics.
• All other duties as assigned..

Equipment Used:

All equipment required to perform jobs duties and tasks previously described.

Physical / Environmental Factors:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires the ability to routinely handle objects weighing up to 30 pounds in order to facilitate transportation and set up. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.