Enrollment Coach

Collegis Education; Minneapolis, Saint Paul (MN, MN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid/Remote work options

Job summary

Collegis Education is seeking an admissions specialist to guide prospective students through the decision to invest in their future by helping them explore educational opportunities and enroll in programs that align with their goals.

You will manage inbound and outbound outreach, conduct needs-based discovery calls, mentor applicants through the enrollment process, and maintain CRM records while delivering a high-quality, compliant student experience in a hybrid/remote setup.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• At least 2 years of consultative sales, recruiting, or customer service experience.
• Ability to work a flexible schedule in a fast-paced environment.

Responsibilities

• Serve as primary inbound and outbound contact for prospective students via phone, text, email, and chat.
• Execute structured outbound campaigns and follow-up to engage applicants and drive enrollment.
• Conduct needs-based discovery conversations and guide students toward enrollment decisions.
• Mentor students from application through first week of enrollment.
• Maintain accurate CRM records, schedule follow-ups, and track progression through the enrollment pipeline.
• Demonstrate strong knowledge of programs, services, and competitors in the market.
• Ensure compliance with Collegis and partner school policies at all times.
• Support admissions process including exams, applications, transfer of credit, financial aid, and orientation.

Skills

Consultative sales

Customer service

CRM systems

Multi-channel outreach

Education

Bachelor’s degree

Tools

Salesforce

Job description

In this role, you’ll guide prospective students through the decision to invest in their future by helping them explore educational opportunities and enroll in programs that align with their goals.

This role exists to support prospective students through the admissions process by providing education, outreach, and guidance, helping them successfully enroll and begin their academic journey.

What You’ll Do:

• Serve as the primary inbound and outbound contact for prospective students, delivering a high-quality, consultative phone experience that builds trust and inspires confidence in their educational journey
• Execute structured outbound call campaigns and multi-channel follow-up (phone, text, email, chat) to engage prospective students, increase contact rates, and drive enrollment outcomes in alignment with partner communication strategies
• Conduct needs-based discovery conversations over the phone, effectively presenting program benefits, addressing objections, and guiding students toward confident enrollment decisions
• Mentor students from the application process through the first week of enrollment
• Consistently achieve and exceed key performance metrics including call volume, contact rates, conversion goals, and service standards, while maintaining compliance and delivering an exceptional student experience
• Manage and maintain accurate student records within CRM systems, ensuring timely documentation, follow-up scheduling, and seamless progression through the enrollment pipeline
• Demonstrate a high level of product/program knowledge of the college’s programs, services, and competitors in market
• Maintain contact with business and/or high school community and student service organizations as necessary
• Provide guidance and facilitate the admissions process including: entrance exams, applications, transfer of credit policy, financial aid, class schedules, orientation, and background checks
• Ensure compliance of all Collegis and partner school policies at all times
• Adhere to the appropriate information security policies based on the sensitivity of company data and report any security-related issues
• Reduce risk of theft, fraud, or misuse of information assets by maintaining security and patch management for the services provided by the team

What You’ll Bring:

Experience & Skills

• Ability to work a flexible schedule
• At least 2 years of consultative sales, recruiting, or customer service experience
• Self‑motivated and entrepreneurial spirit with desire to work in a fast‑paced environment
• Adaptability to connect with relevance to prospective students representing multiple stages of life and diverse backgrounds/experiences
• Demonstrated ability exceeding expectations, influencing others, and meeting deadlines
• A passion and enthusiasm for education

Education & Certifications:

• Bachelor’s degree or equivalent work experience required

Collegis employs team members in a variety of locations across the country, supporting a flexible and distributed workforce. Depending on candidate location, this position may be structured as either remote or hybrid. Candidates located within 60 miles of our Oak Brook, IL office or a partner school will be expected to follow a hybrid schedule, working onsite 2–3 days per week to support collaboration and team engagement, while those outside this radius may work fully remotely. Specific expectations based on location will be discussed during the interview process.

Because this is a hybrid/remote role, employees must maintain a fast and reliable home internet connection. A minimum download speed of 100 Mbps and upload speed of 10 Mbps is required to support Salesforce, CXone, and student outreach activities. Verizon and T-Mobile 5G home internet services may not compatible with some required systems. A wired Ethernet connection is strongly preferred and may be required if Wi‑Fi connectivity affects call quality or system performance.

Who We Are:

Collegis Education partners with higher education institutions to deliver technology, marketing, and enrollment solutions that support the full student lifecycle. Our teams work across institutions to improve operations, enhance the student experience, and drive meaningful outcomes for both students and our partners.

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.