Enrollment & Benefits Navigator: Health & Housing

Care For the Homeless; New York (NY); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Care For the Homeless is seeking an Enrollment Specialist in New York to guide clients through intake and enrollment for health insurance, public benefits, and housing resources. The role emphasizes accurate documentation, eligibility verification, and coordination with HUD‑funded programs.

The ideal candidate has 2+ years in housing services or case management, strong organizational skills, and the ability to work with diverse populations.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field.
• Minimum of 2 years of experience in housing services, case management, or a similar role.
• Knowledge of HUD regulations and HUD-funded programs (preferred).
• Proficiency in using Electronic Health Records (EHR) systems.

Responsibilities

• Carry out assigned responsibilities in alignment with organizational policies, procedures, and goals.
• Collaborate with team members, leadership, and external partners to support program objectives.
• Maintain accurate documentation and reporting as required by funders, regulations, and internal standards.
• Support clients by providing quality services, resources, and follow-up as appropriate to the role.
• Participate in meetings, trainings, and professional development opportunities as directed.
• Ensure confidentiality, safety, and ethical guidelines in all tasks.
• Manage a caseload of up to 25 or more clients, ensuring timely enrollment in programs.
• Assist clients in applying for and maintaining health insurance, public assistance, disability benefits, and other entitlements.
• Collect and verify eligibility documentation in compliance with HUD and agency standards.
• Perform other related duties as assigned.

Skills

Organizational skills

Communication skills

Bilingual (EN/ES/FR)

EHR systems

Education

Bachelor's degree in Social Work/Human Services/Public Administration

Job description

Care For the Homeless is seeking an Enrollment Specialist in New York to guide clients through intake and enrollment for health insurance, public benefits, and housing resources. The role emphasizes accurate documentation, eligibility verification, and coordination with HUD‑funded programs.

The ideal candidate has 2+ years in housing services or case management, strong organizational skills, and the ability to work with diverse populations.