Coordinator II, Facility Operations and Membership Sales

Florida Gulf Coast University; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

Florida Gulf Coast University is seeking a Coordinator II for Facility Operations and Membership Sales to manage day-to-day operations of recreation facilities, rentals, and memberships. You will lead student staff, oversee membership processes, and drive high-quality customer service in URWC and the Aquatics Center.

The role requires experience in facility operations, supervision, and data-driven program evaluation, with a focus on safety and operational excellence.

Qualifications

• Six years of directly related full-time experience or a Bachelor's degree plus two years of related experience.
• CPR, First Aid, and AED certifications or the ability to obtain within three months of employment.
• Experience operating a personal computer and proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Coordinate day-to-day facility operations to support safe, efficient, customer-focused services.
• Develop, plan and implement trainings, programs and meetings in area of responsibility.
• Hire, supervise, train and evaluate student staff.
• Oversee membership sales, customer support, promotions and billing for URWC and Aquatics Center memberships.
• Collect and analyze data to assess programs and initiatives.
• Assist with budget monitoring and planning for Facility Operations budgets.
• Conduct regular safety and readiness inspections and coordinate preventive maintenance.
• Assist with risk management procedures and reservations planning.

Skills

Customer service

Staff supervision

Data analysis

Budgeting

Scheduling

Risk management

Communication

Education

Bachelor's degree

Master's degree (preferred)

Tools

Innosoft Fusion

CSI

Job description

Job Summary The Coordinator II, Facility Operations and Membership Sales coordinates the day-to-day operations of recreation facilities, rentals, maintenance and both University Recreation & Wellness Center (URWC) and Aquatic Center memberships. The position supports facility readiness and operational excellence through preventative maintenance coordination, student staff leadership and development, membership operations, and high-quality customer service. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties may include but are not limited to:

• Coordinates assigned day-to-day facility operations to support safe, efficient, and customer focused University Recreation & Wellness services.
• Develops, plans and implements trainings, programs, meetings, and activities within area of responsibility.
• Hires, supervises, trains, and evaluates student staff supporting facility operations and membership services.
• Oversees all membership sales, customer support, promotions and billing for both URWC and Aquatics Center memberships.
• Collects and analyzes data to assess and evaluate programs and initiatives.
• Assists with budget monitoring and planning of Facility Operations budgets.
• Conducts regular safety and readiness inspections of facilities and equipment and coordinates preventive maintenance, submits work orders, and ensures timely repair follow-up.
• Assists with the development, implementation, evaluation, and compliance of risk management procedures.
• Assists with planning and scheduling of university and community reservations held within University Recreation & Wellness assigned facilities.
• Assists with purchasing and maintenance of equipment and supplies.
• Monitors expenditures, researches purchase options, and creates requisitions and purchase orders.
• Assists with various special event programs for department
• Assists in establishing and implementing policies and procedures for assigned facilities, staff, membership services, and customer support.
• Other Duties: Other job-related duties as assigned. Serves on assigned University Recreation & Wellness and university work teams or committees as needed.

Additional Job Description Required Qualifications:

Required Qualifications

This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in Hospitality Management, Recreation, Sports Administration or closely related field and two years of full-time experience directly related to the job functions. Current CPR, First Aid, and AED certifications or able to obtain within three months of employment. Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint and Outlook). Experience scheduling and supervising the work of student employees. Valid driver's license. Requires early morning, evening, and weekend hours depending on the University Recreation & Wellness needs and program activities.

Preferred Qualifications

Master's degree from an accredited institution in Recreation Management, Sports Administration, or closely related field. Two years full-time professional experience in higher education campus recreation related to the position. Experience scheduling and supervising the work of student employees. Experience and proficiency with recreation management software, such as Innosoft Fusion, CSI, or similar.

Knowledge, Skills, & Abilities

Proven ability to think strategically and approach challenges with creativity. Demonstrated track record of reliability, meeting goals, and holding oneself accountable. Strong interpersonal skills and experience working effectively across teams. Knowledge of recreation, intramural sports, and fitness programming. Knowledge of risk management standards and practices. Knowledge of inventory control principles and methods. Knowledge of marketing principles including promotion, fundraising, and public relations. Knowledge of budget control principles, practices, and procedures. Strong interpersonal, verbal, and written communication skills. Strong organizational skills and the ability to prioritize and complete simultaneous projects. Demonstrated skill with scheduling, event planning, and logistics coordination. Ability to interact in a professional manner with colleagues, students, and the community in a service-oriented environment. Ability to work successfully as both a member of a team and independently with minimal supervision. Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved. Ability to interpret and apply laws, regulations, policies and procedures consistently. Ability to effectively manage the work of others by providing information, guidance, and motivation. Ability to work evenings, nights and weekends as necessary.

Institutional Values & Behavioral Expectation In this role, the successful candidate will be expected to:

Seek out new approaches to improve outcomes; remain open for feedback and new ideas. Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables. Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 15

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

FGCU is a dynamic, student-centered institution located in Southwest Florida. We're dedicated to academic excellence, innovation, and community engagement. As a member of our faculty or staff at FGCU, you'll find a supportive environment where your work makes a real impact—on campus and beyond. Explore exciting opportunities to grow your career while shaping the future with us.