Enrollment and Outreach Specialist

Pathways In Education; Glendale (AZ); Sur place; USD 28 000 - 32 000; Temps partiel

Résumé du poste

Pathways In Education in Arizona is seeking an on-call Enrollment and Outreach Specialist for our Glendale and Phoenix campuses. You will engage families, conduct information sessions, and guide applicants through the enrollment process.

The role focuses on front desk support, outreach in the community, and collaboration with school leadership and the Marketing Department. Must be a strong communicator able to work independently in a results-oriented environment.

Qualifications

• Minimum 1 year client-facing experience (customer service, telemarketing or admissions) required.
• Strong written, verbal and public speaking communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace.

Responsabilités

• Respond to inquiries promptly and maintain communication with students/parents throughout admissions.
• Make outbound calls daily to reach prospective students.
• Conduct on-site consultations and information sessions for families about admission requirements.
• Enter new student information into the CRM accurately.
• Travel within the school network for recruitment and outreach events.
• Attend internal meetings to monitor enrollment goals and develop recruitment strategies.

Connaissances

Customer service

Communication

Public speaking

Microsoft Office

Google Workspace

Formation

Bachelor's degree preferred

Outils

CRM software

Microsoft Office

Google Workspace

Description du poste

Job Description

About Pathways In Education

At Pathways In Education, we believe every student deserves a chance to succeed. Our mission is to help students develop the academic and personal skills they need to graduate with a high school diploma and prepare for college, a career, or any path they choose in the future. We provide a welcoming and supportive environment where students can thrive.

Our programs are designed to meet the unique needs of students by offering:

• Individualized Support : Personalized plans with 1:1 guidance from teachers and counselors.
• Blended Learning : A mix of online and in-person instruction for a tailored learning experience.
• Multiple Learning Styles : Curriculum options aligned with Arizona State Standards to fit different ways students learn.

Position Overview

Pathways In Education - Arizona is seeking an on-call, as-needed Enrollment and Outreach Specialist for our Glendale and Phoenix campuses. The Enrollment and Outreach Specialis t plays a key role in connecting students and families with Pathways in Education and supporting them through the enrollment process. This position focuses on front desk support, student recruitment, community outreach, family engagement, and enrollment support, while collaborating with school leadership and the Marketing Department.

• Compensation: $20.00–$23.25/hour
• Schedule: Monday – Thursday, 8:00 AM – 4:00 PM (On-call /as-needed)
• Program Type: Tuition-free alternative and blended public high school serving students in grades 9–12 (ages 14–21).
• Location: Glendale campus (3353 W. Greenway Road, Phoenix, AZ 85053) and Phoenix campus (2226 N 7th St, Phoenix, AZ 85006)

The ideal candidate is a strong communicator who is comfortable building relationships with families, conducting outreach in the community, leading information sessions and tours, and working independently in a results-oriented environment.

Our Ideal Candidate Will:

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.
• Complete the required numbers of outbound calls per day to reach prospective students.
• Conduct telephone-based and on-site consultations to prospective students and parents on their educational goals.
• Review programs with parents/student and advise them on admission requirements
• Ensure that all admission paperwork is completed and filed appropriately.
• Accurately enter new student information into the CRM system.
• Maintain targeted conversion metrics at each stage of the admission process.
• Recruit students who left the program and assist with getting the student educational support.
• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.
• Analyze recruitment and retention data and make strategic recommendations to the Principal / Leadership.
• Travel on behalf of the school for recruitment and other school outreach related events.
• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.
• Create community partnerships for student recruitment and attend community events.
• Stay informed of current trends and changes in the industry.
• Clearly articulate the mission and value of Pathways in Education.
• This position will also be responsible for making recommendations using tracked data.

Knowledge, Skill and abilities Preferred:

• Display willingness to make decisions.
• Effectively communicate with others.
• Ability to complete all job requirements in allotted time.
• Display an organized and results-oriented approach, and motivation to perform without extensive direction.
• Display high quality of work and level of accuracy.

Education and Experience:

• Minimum 1 year customer service, telemarketing or sales experiences (including admission or school enrollment experience) required.
• Strong written, oral, and public speaking communication skills required.
• Proficiency with Microsoft Office Suite and Google Workspace required.
• Bachelor’s degree preferred.
• Bilingual proficiency (English/Spanish preferred).

Additional Requirements:

• Maintain flexibility to adjust in-person schedules, duty assignments, and working hours based on organizational priorities.
• Ability to travel within the school network and work flexible hours, including evenings and weekends.

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.

Pathways In Education embraces diversity and is proud to be an equal opportunity employer.